Technical Support Engineer

Roles and Responsibilities : Provide technical support to customers through phone, email, or chat for software-related issues. Troubleshoot and resolve complex technical problems using various tools and techniques. Manage customer relationships by providing timely updates on issue resolutions and escalating critical cases when necessary. Collaborate with internal teams to identify root causes of recurring issues and implement solutions. Job Requirements : 6-8 years of experience in IT support or technical support role. Strong knowledge of application support, customer relationship management, ticketing management, and software technical support. Excellent communication skills with ability to articulate technical information clearly to non-technical stakeholders.