Salesforce Architect

SUMMARY:

Natus Sensory is seeking a Salesforce Architect to own the end-to-end architecture, design, and technical governance of our Salesforce platform. This role is responsible for translating business requirements into scalable, secure, and maintainable Salesforce solutions across Sales Cloud, Service Cloud, and CPQ, along with integration touchpoints across our broader enterprise systems, including our ERP platform.

This is not a design-only role: the Architect is also expected to personally implement enhancements and serve as the top-tier escalation point when issues arise, rolling up their sleeves to resolve urgent production, integration, and CPQ problems directly. The ideal candidate has deep, hands-on architecture experience across the full Salesforce platform lifecycle -- from data model and security design through integration architecture, hands-on build, and release governance -- and can operate independently as the primary technical authority for Salesforce within the organization. This person will partner closely with the business-side Salesforce admin team, the broader IT organization, and the Natus Neuro IT team (TSA partner) on shared systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Salesforce Platform Architecture & Strategy (25%)

Own the overall Salesforce architecture strategy, including org structure, data model, sharing/security model, and platform scalability roadmap

Translate business requirements from Sales, Service, and Operations stakeholders into scalable, well-governed technical designs

Define and enforce architectural standards, design patterns, and best practices across Apex, Lightning Web Components (LWC), and declarative automation (Flow)

Evaluate new Salesforce releases, features, and AppExchange products; recommend adoption where it advances the roadmap

Lead architectural review of major enhancements, custom development, and third-party package implementations

Maintain a multi-year Salesforce technical roadmap aligned with business strategy

Integration Architecture (20%)

Design and govern integration architecture between Salesforce and enterprise systems, including ERP (Oracle EBS or similar), Microsoft 365, and other business systems

Architect and oversee middleware/integration platform usage (MuleSoft or comparable iPaaS) for real-time and batch integrations

Define API strategy, data synchronization patterns, and error-handling/monitoring standards across integrations

Partner with ERP, data, and infrastructure teams to ensure integration reliability and data integrity across systems

Troubleshoot and resolve complex, cross-system integration issues

Enhancement Implementation & Hands-On Development (15%)

Personally build and deploy approved enhancements -- including Apex, Lightning Web Components (LWC), Flow automation, and configuration -- rather than handing designs off exclusively to others

Own delivery of enhancement projects end-to-end: requirements, build, testing, and release, balancing scope, quality, and timeline

Partner with the business-side Salesforce admin team to convert approved designs into working, tested solutions in the org

Write and maintain clean, well-documented, testable code and configuration that other admins/developers can support

CPQ & Quote-to-Cash Architecture (10%)

Architect and maintain Salesforce CPQ configuration, including product catalog, pricing rules, approval workflows, and quote templates

Design quote-to-cash process flows in partnership with Sales Operations and Finance

Ensure CPQ architecture scales with evolving product lines, pricing models, and channel strategies

Troubleshoot CPQ configuration issues and guide the business admin team on best practices

Data Architecture, Security & Governance (15%)

Design and maintain the Salesforce data model, including object relationships, record types, and data lifecycle management

Define and enforce security architecture: profiles, permission sets, role hierarchy, sharing rules, and field-level security

Establish data governance standards, including deduplication, data quality rules, and archiving/retention policies

Support compliance and audit activities related to Salesforce access, data handling, and change management

Administer and govern DevOps/release management tooling (e.g., Salesforce DX, Gearset, Copado, or similar) and sandbox strategy

Production Support & Escalations (10%)

Serve as the top-tier escalation point for complex Salesforce, integration, and CPQ issues that the business admin team cannot resolve

Roll up sleeves to directly troubleshoot and resolve urgent, business-impacting production issues rather than deferring to others

Triage and drive resolution of production incidents, coordinating with IT and business stakeholders as needed

Maintain and improve runbooks and troubleshooting documentation based on recurring escalations

Be responsive and available for critical, time-sensitive support needs outside of standard change requests

Collaboration & Stakeholder Management (5%)

Serve as the primary technical point of contact for all Salesforce architecture decisions

Liaise with the Natus Neuro IT team (TSA partner) on shared Salesforce systems, integrations, and escalated issues

Mentor administrators and junior developers on platform best practices

Communicate technical roadmaps, trade-offs, and risks clearly to non-technical stakeholders and leadership

Travel Required: Minimal; occasional travel for planning sessions or team meetings may be requested.

QUALIFICATION REQUIREMENTS:

Willingness to personally build and deploy enhancements, not just design and hand off to others

7+ years of hands-on Salesforce experience, including 3+ years in an architect-level role

Demonstrated experience architecting solutions across Sales Cloud and Revenue Cloud

Hands-on experience architecting and supporting Salesforce CPQ (product catalog, pricing, approvals, quote-to-cash)

Proven experience designing and governing integrations between Salesforce and enterprise systems (ERP, middleware/iPaaS such as MuleSoft)

Strong command of Apex, Lightning Web Components (LWC), SOQL/SOSL, and Salesforce declarative tools (Flow)

Experience with Salesforce DevOps/release management practices and tools (Salesforce DX, version control, CI/CD pipelines)

Ability to translate ambiguous business requirements into clear, scalable technical architecture

Comfortable serving as a top-tier escalation point for urgent, complex issues and rolling up sleeves to resolve them directly

Strong verbal and written communication skills; able to present architecture decisions to both technical and non-technical audiences

Self-starter mentality: able to independently own architecture decisions and production issues with minimal oversight

Preferred Qualifications

• Salesforce Certified Technical Architect (CTA), or actively pursuing the CTA credential

• Salesforce Certified Application Architect and/or System Architect

• Additional certifications: Sales Cloud Consultant, Service Cloud Consultant, CPQ Specialist, Platform Developer II

• Experience in a medical device, life sciences, or other regulated industry environment

• Familiarity with compliance frameworks such as SOC 2, ISO 27001, or HIPAA as they relate to CRM data

• Experience integrating Salesforce with Oracle EBS or comparable ERP platforms

• Experience with Health Cloud or other industry-specific Salesforce clouds

• Education and/or Experience

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent combination of education and work experience. Salesforce architect-level certifications are highly valued and may substitute for formal education.

• Language Skills

• Fluent in English (written and spoken) -- mandatory

• Excellent interpersonal and consulting skills

• Able to explain complex technical architecture clearly to non-technical stakeholders

• Strong documentation skills

What We Offer

• Opportunity to own and shape Salesforce architecture for a growing medical device organization

• Fully remote role with a collaborative, supportive team environment

• Competitive salary, commensurate with experience, with benefits package

• Exposure to enterprise integration architecture (Salesforce, ERP, MuleSoft/iPaaS) in a regulated industry

• PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, stand, and talk or hear. The employee is regularly required to work at a keyboard and computer for extended periods. This role does not require lifting of equipment beyond a standard home-office setup (up to 20 lbs.).

• WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a remote, home-office-based role; the noise level in the work environment is typically quiet and controlled by the employee.