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We're Hiring | Desktop Support Engineer L2 (Resident Engineer) | Mumbai Are you an experienced IT Support professional with a passion for delivering exceptional end-user support Join our team as a Desktop Support Engineer L2 (Resident Engineer) and play a key role in ensuring seamless IT operations for our client. Location: Mumbai Experience: 45 Years Qualification: BE/B.Tech, BSc/BCA/MCA, Diploma in Computer Science/IT or equivalent (Full-time) Key Responsibilities Provide L2 desktop and end-user support for hardware, software, and network-related issues. Install, configure, troubleshoot, and maintain desktops, laptops, printers, and peripherals. Deploy and manage antivirus software, OS patches, and software updates. Diagnose and resolve incidents within defined SLAs and escalate critical issues when required. Coordinate with vendors for hardware repairs and replacements. Maintain IT asset records and documentation. Support user account administration and endpoint management. Ensure compliance with IT security standards and best practices. Deliver excellent customer support while working closely with client stakeholders. Skills Required Strong knowledge of Windows desktop environments Hardware and software troubleshooting expertise Network troubleshooting fundamentals Antivirus and patch management experience ITSM/Ticketing tool experience Excellent communication and customer service skills Ability to manage multiple priorities in a fast-paced environment #Hiring #DesktopSupport #L2Support #ITJobs #ResidentEngineer #TechnicalSupport #EndUserSupport #WindowsSupport #NetworkSupport #ThaneJobs #ITCareers #HiringNow We're Hiring | Desktop Support Engineer L2 (Resident Engineer) | Mumbai Are you an experienced IT Support professional with a passion for delivering exceptional end-user support Join our team as a Desktop Support Engineer L2 (Resident Engineer) and play a key role in ensuring seamless IT operations for our client. Location: Mumbai Experience: 45 Years Qualification: BE/B.Tech, BSc/BCA/MCA, Diploma in Computer Science/IT or equivalent (Full-time) Key Responsibilities Provide L2 desktop and end-user support for hardware, software, and network-related issues. Install, configure, troubleshoot, and maintain desktops, laptops, printers, and peripherals. Deploy and manage antivirus software, OS patches, and software updates. Diagnose and resolve incidents within defined SLAs and escalate critical issues when required. Coordinate with vendors for hardware repairs and replacements. Maintain IT asset records and documentation. Support user account administration and endpoint management. Ensure compliance with IT security standards and best practices. Deliver excellent customer support while working closely with client stakeholders. Skills Required Strong knowledge of Windows desktop environments Hardware and software troubleshooting expertise Network troubleshooting fundamentals Antivirus and patch management experience ITSM/Ticketing tool experience Excellent communication and customer service skills Ability to manage multiple priorities in a fast-paced environment #Hiring #DesktopSupport #L2Support #ITJobs #ResidentEngineer #TechnicalSupport #EndUserSupport #WindowsSupport #NetworkSupport #ThaneJobs #ITCareers #HiringNow
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