IT Help Desk Intern

Role Summary This internship provides an opportunity to gain hands-on experience in IT support and help desk operations within a global technology environment. The intern will work closely with IT teams to troubleshoot and resolve hardware/software issues, assist in system setups, and deliver excellent internal customer support. Key Responsibilities assist users with troubleshooting hardware and software issues support installation and configuration of computer systems and applications document technical issues and resolutions in ticketing tools escalate unresolved incidents to appropriate teams as per guidelines maintain asset records and support inventory audits provide support for email, VPN, and other IT services under supervision assist in onboarding support including system setup for new employees Basic Qualifications currently pursuing or recently completed a degree/diploma in Information Technology, Computer Science, or related field understanding of basic IT concepts and Microsoft Office Suite eagerness to learn and adapt in a fast-paced IT environment Preferred Qualifications coursework or certifications in IT support, hardware, or networking ( CompTIA A+, Microsoft certifications)