Azure Lead - Digi Ops

Knowledge of ITIL processes and incident management frameworks. Lead and mentor a team of Level 1 and Level 2 engineers, ensuring efficient handling of support activities. Provide technical guidance to resolve complex issues and optimize workflows. Assign tasks, track progress, and ensure SLA compliance for support tickets. Manage support operations for applications and pipelines built on Azure Databricks, PySpark, Azure Data Factory, and Azure Function Apps. Oversee monitoring and maintenance of Azure SQL databases and AKS deployments. Review and debug Python-based scripts and PySpark jobs to resolve incidents and optimize performance. Serve as the escalation point for critical incidents and production issues. Ensure root cause analysis (RCA) is conducted for recurring incidents and preventive measures are implemented. Drive effective communication with stakeholders on incident status and resolution timelines. Identify and implement improvements in support processes to enhance efficiency and reliability. Leverage automation tools to reduce manual intervention and streamline operations. Work closely with cross-functional teams, including development and operations, to ensure alignment and timely issue resolution. Provide regular updates and reports to leadership and stakeholders on support performance metrics. Develop and maintain comprehensive documentation for support processes, incident resolutions, and system configurations. Conduct training sessions and knowledge-sharing workshops for the support team.