Junior Product Support Executive

Were seeking enthusiastic individuals who grew up with technology and are passionate about helping others succeed with it. If youre someone who naturally becomes the 'go-to tech person' among friends and family, enjoys explaining how things work, and gets satisfaction from solving puzzles this role could be perfect for you. What Youll Do Be the friendly voice that helps healthcare providers and their teams make the most of our platform Investigate and resolve questions about product features through conversations, emails, and support tickets Create helpful contentwrite support articles, record tutorial videos, and build guides that make complex features easy to understand Work alongside our product and technical teams to understand customer needs and improve our platform Learn the ins and outs of digital healthcare technology, including how clinics, hospitals, and healthcare providers use our tools What Were Looking For You dont need prior work experience, but you should have: Digital fluency: Youre comfortable navigating apps (mobile and web), exploring new features without hesitation, and learning software quickly Communication skills: You can explain technical concepts in simple terms, both in writing and conversation. You enjoy teaching others and have patience when someone doesnt understand something the first time Problem-solving mindset: When something doesnt work, you enjoy figuring out why. You ask good questions and think through possibilities systematically Curiosity: You genuinely want to understand how things work and arent satisfied with surface-level knowledge Customer empathy: You care about making peoples experience better and take pride in helping them succeed Self-motivation: You dont wait to be told what to doyou see what needs attention and take initiative Adaptability: Youre comfortable with change and can switch between different types of tasks throughout the day Skills That Will Help You Succeed Comfortable creating and editing content (articles, documents, presentations) Experience making videos or screen recordings (even casual ones for friends/social media) Good attention to detailyou notice when something is off Basic understanding of how databases, APIs, or web services work (not mandatory, but helpful) Interest in healthcare, wellness, or making a social impact What Youll Gain Deep knowledge of B2B SaaS operations and healthcare technology Hands-on experience with product support, customer success, and technical communication Mentorship from experienced team members who will invest in your growth Exposure to real-world problem-solving with a global user base A foundation for growth into product management, customer success, or technical roles Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. Were seeking enthusiastic individuals who grew up with technology and are passionate about helping others succeed with it. If youre someone who naturally becomes the 'go-to tech person' among friends and family, enjoys explaining how things work, and gets satisfaction from solving puzzles this role could be perfect for you. What Youll Do Be the friendly voice that helps healthcare providers and their teams make the most of our platform Investigate and resolve questions about product features through conversations, emails, and support tickets Create helpful contentwrite support articles, record tutorial videos, and build guides that make complex features easy to understand Work alongside our product and technical teams to understand customer needs and improve our platform Learn the ins and outs of digital healthcare technology, including how clinics, hospitals, and healthcare providers use our tools What Were Looking For You dont need prior work experience, but you should have: Digital fluency: Youre comfortable navigating apps (mobile and web), exploring new features without hesitation, and learning software quickly Communication skills: You can explain technical concepts in simple terms, both in writing and conversation. You enjoy teaching others and have patience when someone doesnt understand something the first time Problem-solving mindset: When something doesnt work, you enjoy figuring out why. You ask good questions and think through possibilities systematically Curiosity: You genuinely want to understand how things work and arent satisfied with surface-level knowledge Customer empathy: You care about making peoples experience better and take pride in helping them succeed Self-motivation: You dont wait to be told what to doyou see what needs attention and take initiative Adaptability: Youre comfortable with change and can switch between different types of tasks throughout the day Skills That Will Help You Succeed Comfortable creating and editing c