Middleware Support Engineer (Chennai)

Job Description: L2 Middleware Support Engineer## The Role The L2 Middleware Support Engineer is a front-line operations role responsible for monitoring, triaging, and resolving incidents across a complex enterprise middleware ecosystem on a 247365 basis. The engineer ensures service availability and performance continuity for IBM WebSphere Application Server, IBM MQ, IBM API Connect, IBM DataPower Gateway, IBM Event Streams, Oracle WebLogic, Oracle Service Bus, and containerized middleware workloads running on OpenShift. Key Responsibilities### Incident Management & Monitoring - Monitor Platform Health: Track middleware platform health via APM/ITSM tools (DataDog, Dynatrace, Splunk, IBM Tivoli, or equivalent). - Triage & Classify: Acknowledge, triage, and classify incidents per SLA priorities (P1P4). - First-Level Troubleshooting: Apply known fixes using runbooks and knowledge base articles. - Escalation: Escalate unresolved incidents to L3 architects with complete diagnostic artifacts (logs, thread dumps, heap dumps, MQ channel states). - Maintenance Execution: Execute scheduled maintenance tasks such as restarts, deployments, and patching activities under change management windows. Technology-Specific OperationsIBM WebSphere Application Server (WAS) - Monitor JVM health, thread pools, JDBC connections, and transaction timeouts. - Restart application servers, node agents, and deployment managers as per escalation procedures. - Deploy EAR/WAR application artifacts via Integrated Solutions Console (ISC) or wsadmin scripting. - Collect JVM heap dumps and thread dumps using javacore/heapcore diagnostics and IBM Support Assistant. - Review SystemOut.log, SystemErr.log, and FFDCs for error pattern identification. IBM MQ - Monitor queue depths, channel status, listener availability, and dead-letter queues (DLQ). - Restart stopped channels and transparent inhibited queues under approved procedures. - Use MQ Explorer, runmqsc, and dspmq commands for diagnostic .