Source description
About the role
Work directly with the client gathering requirements to analyze, design and/or implement technology best practice business changes to technology with business strategy and goals. Must Have Skills : SAP, HCM, Payroll Good To Have Skills : SAP SuccessFactors Employee Central Qualifications Job Requirements : Monitoring overall functioning of processes ensuring compliance to the agreed SLA levels Assessing customer feedback, evaluating the improvement areas providing critical inputs Achieving goals for productivity and effectiveness as defined in operational plans Supporting ongoing improvement in project management Conduct RCA on low performing metrics and customer escalations. Advising paybacks, deductions and recoveries to payroll processing team within prescribed timeline Professional Attributes : Candidates should be flexible / willing to work across this delivery Educational Qualification : Should have at least bachelors degree, post-graduation desirable
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