Source description
About the role
Job Summary We are looking for a QA Engineer with 6+ years of experience in SAP CRM Service & Support processes, specializing in manual, API, and automation testing. The role focuses on ensuring high-quality releases through strong test design, automation frameworks, and data-driven validation, while leveraging AI tools to improve testing speed, coverage, and defect analysis. You will work closely with Product, Engineering, and cross-functional teams in an Agile environment. Job Responsibilities
Perform end-to-end testing across SAP CRM Service flows (Case management, SLA, BP, Service contracts, IC WebClient)
Design and execute test cases, test plans, regression, UAT, and exploratory testing
Conduct API testing (REST/OData/SOAP) using Postman/Swagger and maintain reusable test suites
Develop and maintain automation frameworks (Selenium/Playwright/Opkey) and integrate with CI/CD pipelines
Validate system integrations, interfaces, and backend data using SQL/SAP tables
Perform defect tracking, RCA, and log analysis using Jira/Azure DevOps
Leverage AI tools (Copilot/ChatGPT) for test design, automation optimization, and faster debugging
Collaborate in Agile ceremonies and provide release readiness, metrics, and quality insights
Job Requirement
6+ years of experience in SAP CRM Service testing (IC WebClient, Case management, Installed Base, Contracts)
Strong knowledge of SDLC/STLC, test design techniques, and defect lifecycle
Hands-on experience in manual, automation, and API testing
Proficiency in Java/Python/JavaScript and frameworks (TestNG/JUnit/PyTest)
Experience with Postman, REST APIs, JSON, HTTP protocols
Working knowledge of SQL for data validation
Familiarity with Git, CI/CD tools (Jenkins/GitHub Actions), and Agile methodologies
Good understanding of system integrations (IDoc/RFC, microservices – good to have)
Bachelor’s degree in Computer Science/IT or related field
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