Technical Support Engineer

Job Summary We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. simply, we’d like to meet you.

Job Requirements Primary Job Functions:

• Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios.

• Provide troubleshooting and technical support via phone, Web based tools and email.

• During problem escalations, act as a liaison between customers and Engineering support.

• Collaborate with other teams and experts whenever required to solve complex technical issues.

• Continuously develop skills leveraging several learning tools available at NetApp Inc.

Required Skills:

• Excellent troubleshooting skills, and passion for problem solving and investigation

• Understanding and strong troubleshooting experience with File sharing protocols and application: - CIFS, NFSv3, NFSv4, Citrix, Hyper-V and VMware

• Excellent knowledge of Operating Systems including (Windows servers 2008, 2012, 2016, UNIX, Linux, RHEL)

• Strong troubleshooting experience with Ethernet, TCP/IP networking protocol.

• Strong troubleshooting knowledge on DNS, LDAP, NIS, DC, AD and Kerberos.

• Should be able to identify and troubleshoot SMB and NFS authentication and authorization issues.

• Strong knowledge and experience in troubleshooting issues on either NFS or CIFS or TCP/IP is mandatory.

• The ability to diagnose complex problems and deliver analyses of root causes across a stack of complex applications, OS, Network switching and storage elements.

• Candidate having experience in administration and troubleshooting of NetApp 7 Mode and C Mode is a plus.

• Exposure on working with VSCAN, Fpolicy is a plus.

• Knowledge on tools like perfstat, wireshark, netmon, ASUP logs is a plus.

Education B. E or B. TECH graduate (Computer Science, E & C, I.T, E&E) from a reputed college with 5 to 8 years of related experience.