Security Operations Engineer L1

About the Role We are hiring for a Security Operations Engineer (L1) to join our security operations team. This is a front-line role responsible for the day-to-day monitoring, first-level administration, and incident triage of perimeter and application security infrastructure primarily next-generation firewalls, web application firewalls (WAF), and proxy / web-gateway platforms across managed-services and professional-services engagements. You will work under the guidance of L2/L3 engineers and team leads, building hands-on expertise on leading vendor platforms. Key Responsibilities Provide first-level monitoring and operational support for security devices including Fortinet FortiGate, Palo Alto Networks (PAN-OS / Panorama), and Check Point firewalls.Monitor security alerts, logs, and dashboards; perform initial triage and classify incidents based on severity and impact.Execute standard, pre-approved firewall policy and rule changes (object creation, rule additions/modifications, NAT entries) following change-management procedures.Support administration and monitoring of WAF platforms (e.g., F5 ASM / Advanced WAF, Fortinet FortiWeb, Imperva, Akamai, or Cloudflare) signature updates, basic policy tuning, and false-positive review under supervision.Support proxy and secure web gateway operations (e.g., Zscaler, Forcepoint, Symantec/Broadcom ProxySG, Cisco Umbrella) URL filtering, category/policy updates, and access troubleshooting.Log, track, and update tickets in the ITSM tool (ServiceNow / Remedy / Jira) within defined SLAs; maintain accurate documentation of actions taken.Perform health checks, backups, and license/signature validation on managed security devices.Escalate complex incidents and unresolved issues to L2/L3 engineers with complete and accurate handover notes.Assist with routine reporting uptime, incident summaries, and compliance reports.Follow defined SOPs, runbooks, and security best practices; contribute to keeping documentation current.Required Skills & Qualifications Bachelor's degree in Computer Science, IT, Electronics, or a related field (or equivalent practical experience).13 years of hands-on experience in a SOC, NOC, or network/security operations environment.Working knowledge of firewall administration on at least one (preferably two) of: Fortinet FortiGate, Palo Alto Networks, Check Point.Solid understanding of networking fundamentals TCP/IP, routing, NAT, VPN (IPsec/SSL), DNS, DHCP, and the OSI model.Familiarity with security concepts: firewall rule bases, IDS/IPS, WAF, proxy/web filtering, and threat/log analysis.Basic understanding of WAF and proxy / secure web gateway technologies.Comfortable working with ITSM/ticketing tools and following ITIL-aligned incident and change processes.Good written and verbal communication; ability to document clearly.Willingness to work in rotational shifts, including nights and weekends (24x7 SOC coverage).Good to Have Vendor certifications such as NSE 4 (Fortinet), PCNSA (Palo Alto), CCSA (Check Point), or equivalent.Foundational certifications: CCNA, CompTIA Security+, or CEH.Exposure to SIEM platforms (e.g., FortiSIEM, Splunk, QRadar, Microsoft Sentinel) and basic log correlation.Scripting familiarity (Python / Bash) for automation of routine tasks.Experience supporting enterprise or service-provider customers in a managed-services model.Soft Skills Strong analytical and troubleshooting mindset with attention to detail.Eagerness to learn and grow into L2/L3 security engineering roles.Team player who can collaborate across shifts and escalation tiers.Calm and methodical under operational pressure.Compensation: 500,000.00 - 800,000.00 per year Benefits: Provident FundApplication Question(s): Do you have experience in Proxy technologies Do you have experience in Firewalls (Fortinet, Palo Alto, or Check Point) Do you have experience with WAF Work Location: In person About the Role We are hiring for a Security Operations Engineer (L1) to join our security operations team. This is a front-line role responsible for the day-to-day monitoring, first-level administration, and incident triage of perimeter and application security infrastructure primarily next-generation firewalls, web application firewalls (WAF), and proxy / web-gateway platforms across managed-services and professional-services engagements. You will work under the guidance of L2/L3 engineers and team leads, building hands-on expertise on leading vendor platforms. Key Responsibilities Provide first-level monitoring and operational support for security devices including Fortinet FortiGate, Palo Alto Networks (PAN-OS / Panorama), and Check Point firewalls.Monitor security alerts, logs, and dashboards; perform initial triage and classify incidents based on severity and impact.Execute standard, pre-approved firewall policy and rule changes (object creation, rule additions/modifications, NAT entries) following change-management procedures.Support administratio