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Senior QA Engineer Functional System Testing & Contact Center Domain Location: Pune Experience Level: 7+ Years Job Type: Full time Industry: SaaS / Contact Center Software Role Overview We are seeking a highly skilled and detail-oriented Senior QA Engineer with deep expertise in Functional System Testing, End-to-End (E2E) Validation, Integration Testing with Contact Center domain workflows in a SaaS cloud platform. The ideal candidate must possess solid critical thinking abilities, exceptional exploratory testing mastery, and a proven track record of uncovering complex, customer-impacting defects across distributed enterprise systems. This role focuses heavily on validating real-world customer journeys, multi-system integrations, omnichannel workflows, backend processing, APIs, data consistency, and enterprise-scale business scenarios within a cloud-based contact center platform. The candidate must demonstrate an investigative testing mindset with the ability to challenge assumptions, identify hidden risks, design high-value test scenarios, and execute advanced exploratory testing techniques across complex integrated systems. Core Responsibilities Design and execute comprehensive Functional, System, Integration, and End-to-End test scenarios for complex contact center workflows. Expertise in heuristic-driven, Mind Map Driven Test Exploration and advanced risk-based exploratory testing across distributed enterprise systems Proven capability in identifying intermittent, concurrency, resiliency, and workflow integration defects. Validate omnichannel customer journeys including voice, chat, email, routing, reporting, analytics, agent desktop, and supervisor workflows. Perform deep integration testing across APIs, microservices, databases, event streams, backend services, and third-party systems. Apply advanced exploratory testing techniques to uncover edge-case defects, workflow inconsistencies, concurrency issues, and hidden integr .
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