Service desk

As an IT Support / Help Desk Engineer at our growing global IT infrastructure team, you will be the first point of contact for technical assistance, providing support via phone, email, and ticketing systems. Your responsibilities will include diagnosing and resolving hardware, software, and peripheral issues for desktops, laptops, and printers. You will also be responsible for logging and tracking incidents accurately using ITSM tools like ServiceNow, Jira, or Zendesk while adhering to SLAs. Additionally, you will assist with onboarding/offboarding, account provisioning, and Active Directory / Microsoft 365 administration. Troubleshooting remote work tools such as VPNs, Zoom, and Microsoft 365 suites will also be part of your role. Key Responsibilities: - End-User Support: Act as the first point of contact for technical assistance via phone, email, and ticketing systems. - Troubleshooting: Diagnose and resolve hardware, software, and peripheral issues (Desktops, Laptops, Printers). - Incident Management: Log and track incidents accurately using ITSM tools like ServiceNow, Jira, or Zendesk while adhering to SLAs. - Access Management: Assist with onboarding/offboarding, account provisioning, and Active Directory / Microsoft 365 administration. - App Support: Troubleshoot remote work tools, including VPNs, Zoom, and Microsoft 365 suites. Qualifications Required: - Experience: 2 to 4 years in an active IT Support / Help Desk environment. - Communication: Exceptional written and verbal communication skills with a strong customer-service mindset. Good-to-Have (Added Advantage): - Certifications like CompTIA A+, ITIL Foundation, or Microsoft Modern Desktop Administrator. - Familiarity with MDM tools or exposure to cloud platforms (AWS / Azure). Please bring the following documents for on-the-spot evaluation: - Updated Copy of your Resume. - Govt ID Proof (Aadhaar / PAN Card / Passport). If you fit the criteria and are an immediate joiner, simply walk into our office on the date mentioned above. If you cannot make it to the walk-in, please reply to the email with your updated resume and the following details: Total Experience, Current CTC, Expected CTC, and Notice Period (Confirm if Immediate). We look forward to meeting you! As an IT Support / Help Desk Engineer at our growing global IT infrastructure team, you will be the first point of contact for technical assistance, providing support via phone, email, and ticketing systems. Your responsibilities will include diagnosing and resolving hardware, software, and peripheral issues for desktops, laptops, and printers. You will also be responsible for logging and tracking incidents accurately using ITSM tools like ServiceNow, Jira, or Zendesk while adhering to SLAs. Additionally, you will assist with onboarding/offboarding, account provisioning, and Active Directory / Microsoft 365 administration. Troubleshooting remote work tools such as VPNs, Zoom, and Microsoft 365 suites will also be part of your role. Key Responsibilities: - End-User Support: Act as the first point of contact for technical assistance via phone, email, and ticketing systems. - Troubleshooting: Diagnose and resolve hardware, software, and peripheral issues (Desktops, Laptops, Printers). - Incident Management: Log and track incidents accurately using ITSM tools like ServiceNow, Jira, or Zendesk while adhering to SLAs. - Access Management: Assist with onboarding/offboarding, account provisioning, and Active Directory / Microsoft 365 administration. - App Support: Troubleshoot remote work tools, including VPNs, Zoom, and Microsoft 365 suites. Qualifications Required: - Experience: 2 to 4 years in an active IT Support / Help Desk environment. - Communication: Exceptional written and verbal communication skills with a strong customer-service mindset. Good-to-Have (Added Advantage): - Certifications like CompTIA A+, ITIL Foundation, or Microsoft Modern Desktop Administrator. - Familiarity with MDM tools or exposure to cloud platforms (AWS / Azure). Please bring the following documents for on-the-spot evaluation: - Updated Copy of your Resume. - Govt ID Proof (Aadhaar / PAN Card / Passport). If you fit the criteria and are an immediate joiner, simply walk into our office on the date mentioned above. If you cannot make it to the walk-in, please reply to the email with your updated resume and the following details: Total Experience, Current CTC, Expected CTC, and Notice Period (Confirm if Immediate). We look forward to meeting you!