Information Technology Support Specialist

We are hiring an IT Support Engineer for our Bangalore location. Job Description Responsibilities Alert Monitoring and Event Monitoring related to system / network / application; Ticket creation and ticket dispatching (+ follow-up); Gather and analyse logs; Troubleshoot and resolve incidents based on SOP/procedures; Identify and analyse problems in order to help the identification of the root cause; Ensure that the solutions identified are formalized and documented (KB, ITSM, CMDB,...); Responsible for timely escalation of tickets to an appropriate level; Deliver productivity improvement and Incident / Event reduction; Identify repetitive tasks that could be automated; Participate in crisis call Requirements At least one plus year of experience on the infrastructure / IT support / L1 support side. Able to express complex technical concepts effectively, both verbally and in writing; Can take ownership of multiple projects and deadlines; Able to prioritize workload based on criticality and business impact; Work Arrangements: Onsite, rotational support role (standard office hours with occasional 24/7 standby support ). Office Location: Marathahalli Ring Road, Outer Ring Road, Bengaluru.