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Role OverviewWe are looking for an experienced Business Analyst with strong Loan IQ, syndicated lending, and loan servicing expertise to help shape and deliver our next-generation Digital Agency Platform. This role is ideal for someone who understands how agent banks and loan operations teams work today within platforms such as Loan IQ, ACBS, or similar lending systems, and can help translate those workflows into a modern digital product environment. The successful candidate will work closely with product, engineering, QA, operations, and business stakeholders to define requirements, improve workflows, support delivery, and help build a market-leading platform for agency, drawdowns, repayments, notices, interest calculations, fees, and broader loan lifecycle events. Key ResponsibilitiesBusiness Analysis & RequirementsGather, analyse, and document business, functional, and non-functional requirements across agency and loan servicing workflowsTranslate business requirements into:BRDs / FRDsuser storiesprocess mapsfunctional specificationsacceptance criteriaConduct gap analysis between legacy platforms such as Loan IQ / ACBS and the target-state Digital Agency PlatformSupport design of workflows across:deal onboardingfacilities and tranchesdrawdownsrepayments and prepaymentsrollover processinginterest and fee calculationsnotices and communicationslifecycle events and amendmentsProduct & Functional SME InputAct as a functional SME on syndicated lending and agency operationsBring practical understanding of how Loan IQ-based processes operate across:loan boardingagency administrationborrower servicinglender servicingevents processingaccruals, rates, fees, and settlementsHelp shape platform features that can replace or improve on traditional loan servicing systemsWork with UI/UX and product teams to ensure workflows are intuitive, complete, and fit for operational useDelivery & TestingWork closely with engineering and QA teams through sprint cycles to ensure requirements are clearly understood and correctly deliveredPrepare and review SIT/UAT scenarios, test cases, and expected resultsValidate delivered functionality against requirements and business process expectationsSupport defect triage, root cause analysis, prioritisation, and resolution trackingAssist with release readiness, business sign-off, and production rollout supportIntegration, Data & ChangeSupport requirements for integration with surrounding systems such as:core banking platformspayment systemsaccounting / GL systemsreporting and data platformsdownstream operational toolsContribute to data mapping, migration logic, and reconciliation requirementsSupport training, user onboarding, and operational change management as the platform is rolled outMaintain documentation, RAID logs, and delivery reporting for governance forumsRequired Skills & Experience5+ years of experience as a Business Analyst / techno-functional analyst / SME in Loan IQ, syndicated loans, agency operations, or loan servicing technologyStrong understanding of commercial lending and syndicated lending operationsHands-on experience documenting requirements and producing structured analysis artefactsStrong knowledge of loan lifecycle events, including drawdowns, rollovers, repayments, pricing, fees, and noticesExperience working with business, operations, technology, and testing teams in an Agile or delivery-focused environmentAbility to bridge the gap between legacy loan systems and modern product/platform thinkingStrong stakeholder management and communication skillsPreferred Experience Exposure to ACBS, Loan IQ, or other loan servicing / agency systemsExperience in loan transformation, migration, or platform replacement programmesFamiliarity with APIs, event-driven architecture, and modern integration patternsSoft SkillsStrong analytical and structured problem-solving abilityClear communicator with strong written documentation skillsAble to manage multiple priorities in a fast-moving product environmentComfortable working across product, operations, and technology teams Role OverviewWe are looking for an experienced Business Analyst with strong Loan IQ, syndicated lending, and loan servicing expertise to help shape and deliver our next-generation Digital Agency Platform. This role is ideal for someone who understands how agent banks and loan operations teams work today within platforms such as Loan IQ, ACBS, or similar lending systems, and can help translate those workflows into a modern digital product environment. The successful candidate will work closely with product, engineering, QA, operations, and business stakeholders to define requirements, improve workflows, support delivery, and help build a market-leading platform for agency, drawdowns, repayments, notices, interest calculations, fees, and broader loan lifecycle events. Key ResponsibilitiesBusiness Analysis & RequirementsGather, analyse, and document business, functional, and non-functional requirements across agenc