IT Support Analyst

As a Web Solution Specialist at Newfold Digital, you will play a crucial role in providing technical support and ensuring customer satisfaction. Your responsibilities will include: - Troubleshooting technical issues related to products and services offered to customers. - Handling internal and external escalations through emails and calls. - Interacting with customers via multiple mediums such as calls, chats, and emails. - Testing and analyzing all active and upcoming products and services. - Reporting bugs and issues for prompt resolution. - Developing strategies to enhance customer experience, streamline processes, improve operational metrics, and drive business profitability. - Working in a 247 setup with rotational shifts. Qualifications required for this role include: - Bachelor's Degree in Engineering, Computer Science, or a related field. - Strong customer service skills with a focus on empathy and enthusiasm. - Proficiency in computers, the Internet, networking, and DNS basics. - Knowledge of domain names, web hosting servers, hardware, Linux/Windows operating systems, and web/email servers. - Experience in configuring and troubleshooting mail clients using IMAP/POP/SMTP. - Familiarity with web-based CMS applications like WordPress. At Newfold Digital, you can enjoy a flexible work environment, whether it's work-from-home, hybrid, or work-from-the-office. We prioritize work-life balance and foster a culture of diversity and inclusion. Our programs aim to bring employees together, address important issues, and provide learning and development opportunities. Additionally, we offer health insurance options, education/certification sponsorships, flexi-leaves, and more. We are committed to helping our employees grow, learn new skills, and advance their careers through mentorship and challenging tasks. As a Web Solution Specialist at Newfold Digital, you will play a crucial role in providing technical support and ensuring customer satisfaction. Your responsibilities will include: - Troubleshooting technical issues related to products and services offered to customers. - Handling internal and external escalations through emails and calls. - Interacting with customers via multiple mediums such as calls, chats, and emails. - Testing and analyzing all active and upcoming products and services. - Reporting bugs and issues for prompt resolution. - Developing strategies to enhance customer experience, streamline processes, improve operational metrics, and drive business profitability. - Working in a 247 setup with rotational shifts. Qualifications required for this role include: - Bachelor's Degree in Engineering, Computer Science, or a related field. - Strong customer service skills with a focus on empathy and enthusiasm. - Proficiency in computers, the Internet, networking, and DNS basics. - Knowledge of domain names, web hosting servers, hardware, Linux/Windows operating systems, and web/email servers. - Experience in configuring and troubleshooting mail clients using IMAP/POP/SMTP. - Familiarity with web-based CMS applications like WordPress. At Newfold Digital, you can enjoy a flexible work environment, whether it's work-from-home, hybrid, or work-from-the-office. We prioritize work-life balance and foster a culture of diversity and inclusion. Our programs aim to bring employees together, address important issues, and provide learning and development opportunities. Additionally, we offer health insurance options, education/certification sponsorships, flexi-leaves, and more. We are committed to helping our employees grow, learn new skills, and advance their careers through mentorship and challenging tasks.