EUC Support (Hyderabad)

Job Description: EUC Support Experience: 6-8 YRS Location: Hyderabad - WFO Role Sr. End User Support / Technical Support Engineer Responsibilities: - Experience working in an End-User desktop support role or computer operations setting required. - Advanced printer / peripheral device troubleshooting. - Hardware Diagnostic and Hardware Fault Determination and Software Troubleshooting. - Providing remote technical support to users of desktop and laptop, printer etc. - Provide support to Google Site, Bomgar etc. - Basic administration of Google Suite, Google Ops Support - Resolve issues related to Google Drive file permissions and sharing. - System Optimization - Conduct in-depth analyses of resource utilization and performance metrics for Google Workspace. - Assist with account lockouts and user access issues. - Ticket Triage- Manage incoming support tickets from various channels (email, chat, or ticketing system), Categorize, prioritize and respond to end-users. - Manage end-user requests. - Configuring & trouble shooting problem w.r.t Operating System, Office Applications. - Ensuring technical queries not progressing are escalated. - Handling VIP and escalation calls. - Proficient in supporting hardware and software issues for computer systems and mobile devices. - Interacting with senior users to understand the requirements. - Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues. - Serves end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities. - Extensive diagnostic information gathering, troubleshooting, problem analysis and resolution. - Investigation and resolution of issues and may also include performance monitoring. - Skilled technologist with experience configuring computers and peripheral devices to work within established company and security parameters. .