ServiceNow Technical Delivery Manager

As a ServiceNow Technical Delivery Manager (TDM) at New Vision Softcom & Consultancy Pvt. Ltd, you will be responsible for leading large-scale enterprise deliveries on the ServiceNow platform, ensuring successful business outcomes, and managing stakeholders effectively. Key Responsibilities: - Lead end-to-end delivery of ServiceNow implementation, enhancement, and transformation programs. - Manage project scope, timelines, budgets, risks, dependencies, and resource allocation. - Establish and drive delivery governance, project reporting, and stakeholder communication. - Drive solution design and implementation for ServiceNow SPM and related platform capabilities. - Oversee development of custom applications using ServiceNow App Engine. - Lead integration strategy and execution with enterprise applications, cloud platforms, and third-party systems. - Act as the primary point of contact for business, client, and executive stakeholders. - Manage escalations, risks, and issue resolution to ensure delivery success. - Collaborate with business teams to translate requirements into scalable ServiceNow solutions. Qualifications Required: - 10+ years of overall IT experience with at least 5+ years in ServiceNow delivery leadership roles. - Strong hands-on and delivery experience in ServiceNow Strategic Portfolio Management (SPM). - Extensive experience designing and delivering ServiceNow integrations using REST/SOAP APIs. - Demonstrated ability to lead technical teams, architects, developers, and business stakeholders. - Excellent stakeholder management, communication, leadership, and problem-solving skills. New Vision Softcom & Consultancy Pvt. Ltd is a part of the NewVison organisational group company, located in Pune, Maharashtra, India. The working model is hybrid, and the company operates in the IT-IS department under the ITIS - Service Now unit. The role reports to the Project Manager and falls under the Business Units (BU) function. As a ServiceNow Technical Delivery Manager (TDM) at New Vision Softcom & Consultancy Pvt. Ltd, you will be responsible for leading large-scale enterprise deliveries on the ServiceNow platform, ensuring successful business outcomes, and managing stakeholders effectively. Key Responsibilities: - Lead end-to-end delivery of ServiceNow implementation, enhancement, and transformation programs. - Manage project scope, timelines, budgets, risks, dependencies, and resource allocation. - Establish and drive delivery governance, project reporting, and stakeholder communication. - Drive solution design and implementation for ServiceNow SPM and related platform capabilities. - Oversee development of custom applications using ServiceNow App Engine. - Lead integration strategy and execution with enterprise applications, cloud platforms, and third-party systems. - Act as the primary point of contact for business, client, and executive stakeholders. - Manage escalations, risks, and issue resolution to ensure delivery success. - Collaborate with business teams to translate requirements into scalable ServiceNow solutions. Qualifications Required: - 10+ years of overall IT experience with at least 5+ years in ServiceNow delivery leadership roles. - Strong hands-on and delivery experience in ServiceNow Strategic Portfolio Management (SPM). - Extensive experience designing and delivering ServiceNow integrations using REST/SOAP APIs. - Demonstrated ability to lead technical teams, architects, developers, and business stakeholders. - Excellent stakeholder management, communication, leadership, and problem-solving skills. New Vision Softcom & Consultancy Pvt. Ltd is a part of the NewVison organisational group company, located in Pune, Maharashtra, India. The working model is hybrid, and the company operates in the IT-IS department under the ITIS - Service Now unit. The role reports to the Project Manager and falls under the Business Units (BU) function.