ServiceNow Architect

As a seasoned ServiceNow Architect, you will be responsible for leading the design and delivery of enterprise-scale ServiceNow solutions. Your focus will be on architecting scalable and secure ServiceNow platforms, driving enterprise implementations across ITSM, HRSD, and Performance Analytics, and enabling automation, reporting, and operational efficiency across service delivery. The ideal candidate combines strong architectural thinking with hands-on expertise and the ability to work closely with business and technology stakeholders to deliver impactful solutions. Key Responsibilities: - Architecture & Solution Design - Architect and design ServiceNow solutions across ITSM, HRSD, and Performance Analytics modules - Define scalable architectures, data models, and integration patterns - Ensure alignment with enterprise architecture standards and best practices - Implementation Leadership - Lead end-to-end enterprise-scale implementations, including customization, integration, and upgrades - Provide technical oversight across development and configuration activities - Ensure quality, scalability, and long-term maintainability of solutions - Stakeholder Collaboration - Work closely with business, IT, and functional stakeholders to translate requirements into scalable solutions - Engage with senior stakeholders to align solutions with business priorities - Act as a trusted advisor on ServiceNow capabilities and roadmap - Automation, Analytics & Optimization - Drive automation and workflow optimization across service management processes - Enable reporting and performance analytics for data-driven decision making - Continuously optimize platform performance, scalability, and security - Governance & Best Practices - Ensure adherence to ServiceNow best practices, governance frameworks, and compliance standards - Establish guidelines for development, deployment, and platform usage - Support audit and regulatory requirements where applicable - Team Leadership & Mentorship - Provide technical leadership and mentorship to development teams - Guide teams on design standards, coding practices, and platform capabilities - Foster a culture of quality, ownership, and continuous improvement Qualifications: - Bachelor's degree in Technology or related field - ServiceNow certifications (CSA, CIS, etc.) are an advantage As a candidate for this role, you should have 15+ years of overall IT experience with 8+ years in ServiceNow architecture. You must possess strong expertise in ITSM and Performance Analytics, with hands-on experience in ServiceNow integrations, workflows, and scripting. Exposure to additional modules such as HRSD, CSM, GRC, and experience in leading enterprise-scale implementations are highly valued. Additionally, you should be comfortable working in complex, multi-stakeholder enterprise environments and have experience in large-scale digital transformation programs. If there are any additional details about the company in the job description, please provide them separately so I can include them in the final output. As a seasoned ServiceNow Architect, you will be responsible for leading the design and delivery of enterprise-scale ServiceNow solutions. Your focus will be on architecting scalable and secure ServiceNow platforms, driving enterprise implementations across ITSM, HRSD, and Performance Analytics, and enabling automation, reporting, and operational efficiency across service delivery. The ideal candidate combines strong architectural thinking with hands-on expertise and the ability to work closely with business and technology stakeholders to deliver impactful solutions. Key Responsibilities: - Architecture & Solution Design - Architect and design ServiceNow solutions across ITSM, HRSD, and Performance Analytics modules - Define scalable architectures, data models, and integration patterns - Ensure alignment with enterprise architecture standards and best practices - Implementation Leadership - Lead end-to-end enterprise-scale implementations, including customization, integration, and upgrades - Provide technical oversight across development and configuration activities - Ensure quality, scalability, and long-term maintainability of solutions - Stakeholder Collaboration - Work closely with business, IT, and functional stakeholders to translate requirements into scalable solutions - Engage with senior stakeholders to align solutions with business priorities - Act as a trusted advisor on ServiceNow capabilities and roadmap - Automation, Analytics & Optimization - Drive automation and workflow optimization across service management processes - Enable reporting and performance analytics for data-driven decision making - Continuously optimize platform performance, scalability, and security - Governance & Best Practices - Ensure adherence to ServiceNow best practices, governance