ServiceNow Architect

Job Description: Role Overview: As a ServiceNow SPM / ITBM Architect, you will play a crucial role as the senior-most technical authority responsible for designing, implementing, and governing scalable solutions within the organisation's Strategic Portfolio Management ecosystem. Your expertise will connect business strategy to execution, providing real-time portfolio visibility, investment prioritisation, and measurable business outcomes. Key Responsibilities: - Platform Architecture and Design: - Lead end-to-end architecture and implementation of the ServiceNow SPM suite - Define and maintain enterprise SPM architecture and technology roadmap - Ensure solutions are scalable, secure, and follow best practices - Portfolio and Strategic Planning: - Define scalable SPM solutions aligned with business strategy - Configure Investment Funding, Strategic Planning Workspace, and more - Facilitate workshops to establish portfolio governance and resource allocation models - Integration and Technical Delivery: - Define integration strategies with financial systems and ITSM modules - Ensure accuracy via CMDB / CSDM alignment and service mapping - Architect data flows using various technologies - Stakeholder Engagement and Leadership: - Lead workshops and design sessions with stakeholders - Act as a trusted advisor to senior clients and executives - Mentor developers and consultants, conduct code reviews, and set standards Qualifications: - Education: - Bachelor's degree in IT, Computer Science, Business Administration, or Engineering (required) - Master's degree (MBA, MSc) strongly preferred - Experience: - 10-12+ years in IT, with 7+ years in ServiceNow and 3+ years in SPM / ITBM implementation - Prior experience in regulated industries preferred Technical Skills: - ServiceNow SPM / ITBM Modules: - Demand, Project, Portfolio, Resource, and Financial Management - Agile Development, Test Management, Innovation, and more - Platform and Scripting: - ServiceNow scripting, Scoped applications, CMDB / CSDM data model alignment - Performance Analytics, SPM Dashboards, NowAssist / GenAI integration - Integrations: - REST, SOAP, MID Server, and IntegrationHub spokes - Integration with ERP, PPM tools, Agile tools, HRIS platforms, and identity management systems Additional Company Details: The company focuses on continuous learning by tracking ServiceNow Strategic Portfolio Management product evolution, AI capabilities, agile delivery practices, and portfolio governance trends to drive ongoing platform innovation. (Note: The 'Additional Company Details' section is included as per the job description provided.) Job Description: Role Overview: As a ServiceNow SPM / ITBM Architect, you will play a crucial role as the senior-most technical authority responsible for designing, implementing, and governing scalable solutions within the organisation's Strategic Portfolio Management ecosystem. Your expertise will connect business strategy to execution, providing real-time portfolio visibility, investment prioritisation, and measurable business outcomes. Key Responsibilities: - Platform Architecture and Design: - Lead end-to-end architecture and implementation of the ServiceNow SPM suite - Define and maintain enterprise SPM architecture and technology roadmap - Ensure solutions are scalable, secure, and follow best practices - Portfolio and Strategic Planning: - Define scalable SPM solutions aligned with business strategy - Configure Investment Funding, Strategic Planning Workspace, and more - Facilitate workshops to establish portfolio governance and resource allocation models - Integration and Technical Delivery: - Define integration strategies with financial systems and ITSM modules - Ensure accuracy via CMDB / CSDM alignment and service mapping - Architect data flows using various technologies - Stakeholder Engagement and Leadership: - Lead workshops and design sessions with stakeholders - Act as a trusted advisor to senior clients and executives - Mentor developers and consultants, conduct code reviews, and set standards Qualifications: - Education: - Bachelor's degree in IT, Computer Science, Business Administration, or Engineering (required) - Master's degree (MBA, MSc) strongly preferred - Experience: - 10-12+ years in IT, with 7+ years in ServiceNow and 3+ years in SPM / ITBM implementation - Prior experience in regulated industries preferred Technical Skills: - ServiceNow SPM / ITBM Modules: - Demand, Project, Portfolio, Resource, and Financial Management - Agile Development, Test Management, Innovation, and more - Platform and Scripting: - ServiceNow scripting, Scoped applications, CMDB / CSDM data model alignment - Performance Analytics, SPM Dashboards, NowAssist / GenAI integration - Integrations: -