Technical Support Executive (New Delhi)

Job SummaryWe are looking for a Tech Support Executive to provide first-line technical assistance to users and customers. The role involves troubleshooting hardware, software, network, and application issues, documenting incidents, and coordinating with internal teams to ensure timely resolution. - Key ResponsibilitiesRespond to incoming support requests via phone, email, chat, or ticketing system. - Diagnose and resolve basic hardware, software, application, and connectivity issues. - Guide users through step-by-step troubleshooting and issue resolution. - Log, track, update, and close support tickets accurately. - Escalate unresolved or complex issues to the appropriate technical team. - Follow up with users to ensure issues are fully resolved and service levels are maintained. - Maintain records of incidents, resolutions, and recurring problems for reference and reporting. - Coordinate with internal teams, vendors, and other departments when required. - Provide basic user guidance on products, systems, and best practices. - Support installations, configuration, and routine maintenance tasks where applicable. - Required Skills and Qualifications diploma in IT, Computer Science, or a related field. - Good understanding of Windows/Mac environments, MS Office, networking basics, and common hardware/software issues. - Robust communication skills, both verbal and written. - Ability to troubleshoot systematically and work under pressure. - Customer-oriented attitude with patience and professionalism. - Preferred QualificationsPrior experience in technical support, help desk, or customer support. - Knowledge of networking, printers, email systems, and peripheral devices. Job SummaryWe are looking for a Tech Support Executive to provide first-line technical assistance to users and customers. The role involves troubleshooting hardware, software, network, and application issues, documenting incidents, and coordinating with internal teams to ensure timely resolution. - Key ResponsibilitiesRespond to incoming support requests via phone, email, chat, or ticketing system. - Diagnose and resolve basic hardware, software, application, and connectivity issues. - Guide users through step-by-step troubleshooting and issue resolution. - Log, track, update, and close support tickets accurately. - Escalate unresolved or complex issues to the appropriate technical team. - Follow up with users to ensure issues are fully resolved and service levels are maintained. - Maintain records of incidents, resolutions, and recurring problems for reference and reporting. - Coordinate with internal teams, vendors, and other departments when required. - Provide basic user guidance on products, systems, and best practices. - Support installations, configuration, and routine maintenance tasks where applicable. - Required Skills and Qualifications diploma in IT, Computer Science, or a related field. - Good understanding of Windows/Mac environments, MS Office, networking basics, and common hardware/software issues. - Robust communication skills, both verbal and written. - Ability to troubleshoot systematically and work under pressure. - Customer-oriented attitude with patience and professionalism. - Preferred QualificationsPrior experience in technical support, help desk, or customer support. - Knowledge of networking, printers, email systems, and peripheral devices.