Source description
About the role
Job Description :NOC Analyst Position Title: Network Operations Center (NOC) Analyst Experience Required: 3+ Years Working Mode: Remote Location: Preferred: Hyderabad/Bangalore/Chennai Shift Timing: Rotational Shifts (US Timings) About the Role We are looking for a proactive and detail-oriented NOC Analyst to join our support team, supporting MSP client infrastructure and IT operations. The ideal candidate should have hands-on experience in network monitoring, ticket handling, coordination with technical teams, and ensuring timely incident resolution. Mandatory Requirements Valid CCNA Certification 3+ Years of relevant experience in NOC / IT Infrastructure Support Ability to work in rotational shifts / 24x7 support setting Valuable understanding of networking fundamentals . monitoring tools and protocols Experience in handling incident tickets and coordination activities with ISP/Client and Field engineers Key Responsibilities Monitor network, systems, and infrastructure alerts using monitoring tools Integrations and Modifications for the Current /Existing Network nodes in to Monitoring tool Handle incoming incidents, alerts, and service requests through ticketing systems Perform ticket triaging, categorization, prioritization, and rerouting to appropriate teams Coordinate with internal technical teams and vendors for issue resolution Follow up on open incidents and ensure timely closure within SLA timelines Maintain proper documentation of incidents, actions taken, and resolutions Escalate critical issues to senior engineers or management as required Perform basic Level-1 troubleshooting for network and infrastructure-related issues Ensure continuous monitoring and availability of client environments Technical Skills Required & Monitoring + Ticketing Tools TCP/IP, DNS, DHCP, LAN/WAN, VPN Routing & Switching Concepts ( BGP and OSPF ) Basic understanding of Windows Server, Network Devices, and Firewall Concepts Monitoring Tools :Auvik,LogicMonitor,SolarWinds,PRTG,Zabbix,Nagios,ManageEngine Ticketing Tools: ServiceNow,ConnectWise,Jira,Zendesk Educational Qualification Bachelors Degree in Computer Science, IT, Electronics, or related field Notice Period Immediate Joiners / Short Notice candidates preferred. Job Description :NOC Analyst Position Title: Network Operations Center (NOC) Analyst Experience Required: 3+ Years Working Mode: Remote Location: Preferred: Hyderabad/Bangalore/Chennai Shift Timing: Rotational Shifts (US Timings) About the Role We are looking for a proactive and detail-oriented NOC Analyst to join our support team, supporting MSP client infrastructure and IT operations. The ideal candidate should have hands-on experience in network monitoring, ticket handling, coordination with technical teams, and ensuring timely incident resolution. Mandatory Requirements Valid CCNA Certification 3+ Years of relevant experience in NOC / IT Infrastructure Support Ability to work in rotational shifts / 24x7 support setting Valuable understanding of networking fundamentals . monitoring tools and protocols Experience in handling incident tickets and coordination activities with ISP/Client and Field engineers Key Responsibilities Monitor network, systems, and infrastructure alerts using monitoring tools Integrations and Modifications for the Current /Existing Network nodes in to Monitoring tool Handle incoming incidents, alerts, and service requests through ticketing systems Perform ticket triaging, categorization, prioritization, and rerouting to appropriate teams Coordinate with internal technical teams and vendors for issue resolution Follow up on open incidents and ensure timely closure within SLA timelines Maintain proper documentation of incidents, actions taken, and resolutions Escalate critical issues to senior engineers or management as required Perform basic Level-1 troubleshooting for network and infrastructure-related issues Ensure continuous monitoring and availability of client environments Technical Skills Required & Monitoring + Ticketing Tools TCP/IP, DNS, DHCP, LAN/WAN, VPN Routing & Switching Concepts ( BGP and OSPF ) Basic understanding of Windows Server, Network Devices, and Firewall Concepts Monitoring Tools :Auvik,LogicMonitor,SolarWinds,PRTG,Zabbix,Nagios,ManageEngine Ticketing Tools: ServiceNow,ConnectWise,Jira,Zendesk Educational Qualification Bachelors Degree in Computer Science, IT, Electronics, or related field Notice Period Immediate Joiners / Short Notice candidates preferred.