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About the role
Job Description: Application Administration & Support: Provide end-to-end administration, configuration, and maintenance of the ManageEngine suite (specifically ServiceDesk Plus, AssetExplorer, and OpManager). Perform regular health checks, upgrades, and patches to ensure the environment stability. Serve as the Level 3 escalation point for all application-specific technical issues. Workflow Architecture & Automation: Design, develop, and implement complex business workflows to automate manual IT and business processes. Utilize Deluge scripting and custom functions to extend the standard capabilities of the platform. Develop and maintain API integrations between ManageEngine and third-party enterprise tools. Reporting & Governance: Build advanced dashboards and custom SQL-based reports to provide leadership with actionable insights into KPIs and SLAs. Ensure the platform adheres to ITIL best practices and internal compliance standards. Professional Evolution (ServiceNow): Actively participate in cross-training programs to support our ServiceNow roadmap. Collaborate with the ServiceNow team to align ITSM strategies across both platforms during transitional phases. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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