Service Desk Analyst

Fluency in either Italian OR Vietnamese or japanese (B2 level or higher) Good command of English (upper-intermediate or better) 3 to 5 years of experience in IT Service Desk / Helpdesk / Customer Support Knowledge of SLAs, escalation management, and incident tracking tools Willingness to work in rotational shifts and do overtime when required Opportunity to work in a multilingual, international support environment Exposure to ITIL-based service management Enhance language and technical support skills Gain experience with enterprise-level IT support systems Collaborative team and professional work culture Experience (Italian / Vietnamese / Japanese + English) Strong customer service orientation and interpersonal skills Technical aptitude (Windows, MS Office, basic troubleshooting) Problem-solving and incident resolution SLA adherence and escalation handling Confidentiality, professionalism, and team collaboration Self-driven with a positive, can-do attitude Italian, Vietnamese, or Japanese Language Proficiency: B2 level or above (mandatory) Upper-intermediate English communication skills (written verbal) 3 to 5 years of relevant Service Desk/IT Support experience Strong understanding of SLAs and escalation handling Willingness to work flexible hours and occasional overtime