Technical Support Executive (Gandhinagar)

Position: Technical Support Engineer / Product Support Engineer Experience: 2-6 Years Location: Ahmedabad (Work from Office) Employment Type: Full-Time About the Role Key ResponsibilitiesTechnical & Product Support - Analyze, troubleshoot, and resolve product-related issues within defined SLAs. - Investigate bugs, identify root causes, and coordinate with development teams for fixes. - Monitor support tickets and ensure timely resolution. - Document issues, solutions, and troubleshooting steps in the knowledge base. - Assist customers with product configuration, onboarding, and usage-related queries. - Reproduce reported issues and validate fixes before deployment. Testing & Quality Assurance - Prepare and execute test cases, test scenarios, and test plans. - Conduct regression, functional, integration, and user acceptance testing. - Verify bug fixes and ensure product quality before releases. - Report defects using bug-tracking tools and follow up until closure. - Participate in product release validation and smoke testing. Collaboration - Work closely with Product Managers, Developers, and QA teams. - Provide feedback to improve product usability and customer experience. - Support product enhancement initiatives based on customer feedback. Required Skills: - Experience in Technical Support, Product Support, Application Support, or Software Testing. - Strong understanding of SDLC and STLC processes. - Knowledge of Manual Testing concepts and defect lifecycle. - Experience with SQL queries and database validation. - Familiarity with ticketing tools such as Jira, Zoho Desk, Freshdesk, or similar. - Excellent communication and customer-handling skills. - Robust analytical and problem-solving abilities. Preferred Skills - Experience with API testing using Postman. - Basic knowledge of Web Applications, REST APIs, and Databases. - Exposure to Agile/Scrum methodology. - Understanding of automation testing tools will be an added advantage. Qualification - Bachelor .