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About the role
You will provide 2nd and 3rd line engineering support for enterprise software hosted on the Azure cloud. Responsibilities Provision, deploy, patch, and upgrade enterprise software within Azure environments. Configure internal systems to replicate customer issues for diagnosis and repair. Collaborate with development teams to ensure successful deployment of software packages. Troubleshoot and diagnose technical problems using methodical testing and local environment replication. Participate in a 24/7 out-of-hours call-out rota. Required Skills 8+ years of IT work experience. Working knowledge of Windows server and client technology. Experience supporting web applications and services. Proficiency in configuration management and web application support. Strong methodical troubleshooting skills and attention to detail. Excellent written and spoken English communication skills. Ability to manage multiple tasks and prioritize effectively under pressure. Any Graduate degree. Preferred Skills Experience with Azure Portal, Azure Monitor, Elasticsearch, and Kibana. Knowledge of Scripting and basic SQL querying. Experience configuring monitoring tools and dashboards such as Grafana or OpsGenie. Experience working within an ITIL environment. You will provide 2nd and 3rd line engineering support for enterprise software hosted on the Azure cloud. Responsibilities Provision, deploy, patch, and upgrade enterprise software within Azure environments. Configure internal systems to replicate customer issues for diagnosis and repair. Collaborate with development teams to ensure successful deployment of software packages. Troubleshoot and diagnose technical problems using methodical testing and local environment replication. Participate in a 24/7 out-of-hours call-out rota. Required Skills 8+ years of IT work experience. Working knowledge of Windows server and client technology. Experience supporting web applications and services. Proficiency in configuration management and web application support. Strong methodical troubleshooting skills and attention to detail. Excellent written and spoken English communication skills. Ability to manage multiple tasks and prioritize effectively under pressure. Any Graduate degree. Preferred Skills Experience with Azure Portal, Azure Monitor, Elasticsearch, and Kibana. Knowledge of Scripting and basic SQL querying. Experience configuring monitoring tools and dashboards such as Grafana or OpsGenie. Experience working within an ITIL environment.
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