Freelance Training Coordinator (Virtual Classroom Support)

Job Title: Freelance Training Coordinator (Virtual Classroom Support) Work Mode: Remote / Work From Home Employment Type: Freelance / Contractual Shift Timings: 6:00 PM | 10:00 PM | 3:30 AM (subject to minor changes due to DST) Duration: 4 to 6 hours per session Compensation: INR 600 per session (6:00 PM & 10:00 PM slots) • INR 800 per session (3:30 AM slot) • One-time Training Stipend: INR 5,000 (post ~2 weeks training + assessment + minimum session support) Role Overview: We are looking for Freelance Training Coordinators to provide live technical and classroom support during virtual training sessions. The role involves assisting learners, troubleshooting technical issues, and ensuring smooth training delivery in a virtual environment. Key Responsibilities: Provide real-time technical support (audio/video/login issues) during virtual sessions • Assist learners with system access including secure platforms and tools • Support instructors in managing the virtual classroom environment • Monitor chat & mic activity to drive learner engagement • Re-engage inactive participants and ensure participation • Provide 1:1 troubleshooting support during and after sessions • Assist in roleplay activities and ensure learners stay on track • Track attendance, participation, and classroom activities in Google Docs • Document technical issues, escalations, and action plans • Coordinate with instructors on learner progress and challenges • Ensure no learner queries are missed during sessions Metrics / KPIs: Improved learner experience • Higher course completion / certification rates • Effective issue resolution within sessions Desired Candidate Profile: Prior experience in BPO / Contact Center / Customer Support • Strong technical troubleshooting skills (system login, 2FA, connectivity issues) • Comfortable working in virtual classroom environments • Excellent communication skills (verbal & written English) • Strong interpersonal & problem-solving skills • Ability to multitask and stay organized • Familiarity with Google Docs / reporting tools Key Skills: Customer Support | Technical Support | Troubleshooting | Virtual Training Support | LMS | Communication Skills | Problem Solving | Google Docs | Engagement Handling Work Requirements: Quiet, disturbance-free workspace at home • High-speed internet (minimum 40 Mbps) • Laptop/Desktop with webcam & headset Key Attributes: Patient & empathetic • Persistent & proactive • Enthusiastic & engaging • Ability to act as a role model for learners How to Apply: Contact: Jasleen Kaur 7042458078 Jasleen.2.Kaur@niitmts.com