Executive LMS Admin (L2)

As an experienced Executive in LMS Support / LMS Admin (L2), your role will involve providing Level 2 support for enterprise learning platforms, troubleshooting technical issues, managing escalations, and ensuring a seamless learning experience for global clients. - Provide L2 support for SAP Learning, Training Shop, and Certification Hub platforms. - Troubleshoot and resolve complex technical issues. - Manage incidents and escalations with end-to-end ownership. - Perform Root Cause Analysis (RCA) and implement corrective actions. - Collaborate with global stakeholders and cross-functional teams. - Generate learning analytics, reports, and customer insights. - Support continuous process improvements and platform enhancements. - Ensure compliance with GDPR and organizational standards. Your skills should include: - Excellent verbal and written communication skills. - Strong analytical and troubleshooting abilities. - Customer-centric approach with a problem-solving mindset. - Experience in Learning Management Systems (LMS). - Ability to manage multiple priorities in a fast-paced environment. - Experience supporting enterprise learning platforms is preferred. Preferred Qualifications: - 25 years of experience in LMS Support, LMS Administration, Technical Support, or related roles. - Exposure to SAP Learning solutions will be an added advantage. - Experience working with global stakeholders and clients. The company offers benefits such as: - Fixed Saturday & Sunday Off. - Both-Side Cab Facility. - Exposure to global enterprise clients. - Learning and career growth opportunities. - Collaborative and supportive work environment. Please note that the work schedule includes rotational shifts, including night shifts. If you are interested in this position, you can apply or refer someone by contacting Sakshi.Thukral@niitmts.com or calling 9871407267. As an experienced Executive in LMS Support / LMS Admin (L2), your role will involve providing Level 2 support for enterprise learning platforms, troubleshooting technical issues, managing escalations, and ensuring a seamless learning experience for global clients. - Provide L2 support for SAP Learning, Training Shop, and Certification Hub platforms. - Troubleshoot and resolve complex technical issues. - Manage incidents and escalations with end-to-end ownership. - Perform Root Cause Analysis (RCA) and implement corrective actions. - Collaborate with global stakeholders and cross-functional teams. - Generate learning analytics, reports, and customer insights. - Support continuous process improvements and platform enhancements. - Ensure compliance with GDPR and organizational standards. Your skills should include: - Excellent verbal and written communication skills. - Strong analytical and troubleshooting abilities. - Customer-centric approach with a problem-solving mindset. - Experience in Learning Management Systems (LMS). - Ability to manage multiple priorities in a fast-paced environment. - Experience supporting enterprise learning platforms is preferred. Preferred Qualifications: - 25 years of experience in LMS Support, LMS Administration, Technical Support, or related roles. - Exposure to SAP Learning solutions will be an added advantage. - Experience working with global stakeholders and clients. The company offers benefits such as: - Fixed Saturday & Sunday Off. - Both-Side Cab Facility. - Exposure to global enterprise clients. - Learning and career growth opportunities. - Collaborative and supportive work environment. Please note that the work schedule includes rotational shifts, including night shifts. If you are interested in this position, you can apply or refer someone by contacting Sakshi.Thukral@niitmts.com or calling 9871407267.