Senior Director of Observability Engineering , ITC

WHO WE ARE Looking FOR

Nike is seeking a  Senior Director of Observability Engineering  to lead and grow our observability engineering organization based in  Bengaluru, India , serving Nike teams around the world. This role is responsible for defining strategy, scaling platforms, and driving operational excellence for how Nike observes , monitors, and operates its global digital ecosystem. You are a senior technology leader with proven experience running  enterprise ‑ scale observability platforms , building and leading  large global teams from India , and partnering effectively with senior stakeholders across geographies. You bring deep technical credibility, strong people leadership, and a bias for execution in complex, always ‑ on environments. This role reports into senior technology leadership and operates as a  critical India-based leadership pillar  for Nike’s global observability and reliability strategy. WHAT YOU WILL WORK ON Own and execute Nike’s  global observability strategy  from India, spanning metrics, logs, traces, and operational intelligence.

Lead the  design, deployment, and continuous evolution  of enterprise observability platforms supporting thousands of services and large ‑ scale telemetry volumes.

Establish and enforce  engineering standards , reference architectures, and best practices for instrumentation, telemetry pipelines, data quality, and cost governance.

Drive global adoption of  modern observability practices , including  OpenTelemetry ( OTel )  instrumentation and standardized telemetry pipelines.

Provide senior leadership oversight for  incident management and operational excellence , using  PagerDuty, ServiceNow, and AIOps platforms  to improve MTTR, availability, and resiliency.

Partner closely with global Platform Engineering, SRE, Cloud Infrastructure, and Product Engineering leaders across regions.

Represent observability and operational health at  executive forums , providing insights through business ‑ ready dashboards, analytics, and operational metrics.

Influence Nike’s broader  reliability, availability, and operational maturity roadmap , with strong execution ownership from India.

WHO YOU WILL WORK WITH Global leaders across Platform Engineering, SRE, Cloud Infrastructure, and Architecture

Product and Application Engineering teams in Nike Digital, Supply Chain, and Enterprise Technology

Security, Compliance, and Risk partners

External vendors, system integrators, and technology partners

WHO YOU WILL LEAD A  large, globally distributed organization  of engineering managers, principal engineers, and software engineers, with India as a major execution and innovation hub

Senior technical leaders responsible for observability platforms, telemetry ingestion pipelines, and operational tooling

A high ‑ performance , inclusive culture focused on engineering excellence, talent development, and continuous improvement

WHAT YOU BRING Leadership & Experience Bachelor's degree in computer science or related field. Will accept any suitable combination of education, experience and training .

Advanced degree in software engineering preferred.

15+ years of experience in software or platform engineering, including  senior leadership ownership of observability at a large ‑ scale enterprise

Demonstrated success building and leading  global teams from India , including managers and senior technical leaders

Proven ability to operate at scale, influence executive stakeholders, and balance  strategy with hands ‑ on execution

Strong people leadership skills with a track record of growing engineering talent in India

Technical Capability Extensive experience deploying and operating  Splunk, New Relic, and Grafana LGTM stacks (Loki, Grafana, Tempo, Mimir/Prometheus)  at enterprise scale

Deep understanding of  observability principles across Metrics, Logs, and Traces (MLT)  and service telemetry

Strong experience with  instrumentation strategies , telemetry pipelines, data ingestion, retention, querying, and visualization

Experience with  OpenTelemetry ( OTel )  ecosystems (instrumentation, collectors, exporters) strongly preferred

Solid background in  cloud ‑ native architectures , Kubernetes, microservices, and distributed systems

Operations & Reliability Deep experience leading  incident management workflows  using  PagerDuty, ServiceNow, and AIOps tools

Proven success improving  reliability, MTTR, and operational maturity  across large production environments

Familiarity with SRE practices, SLIs/SLOs, error budgets, and sustainable on ‑ call models

WHY YOU’LL LOVE WORKING AT NIKE Lead critical platforms from  Nike’s India technology hub  with global impact

Influence enterprise ‑ wide reliability and observability strategy

Work with world ‑ class engineers and leaders across regions

Play a key role in scaling Nike’s  digital and consumer experiences worldwide

What You’ll GET

• Competitive compensation aligned to senior leadership roles in India

• Comprehensive benefits, learning, and career development opportunities

• A culture that values innovation, inclusion, and impact