Business Analyst

We are seeking a Business Analyst with strong experience in Mortgage Loan Origination and Underwriting , and a passion for process automation and technology transformation . Youll partner with clients to map workflows, define requirements, and guide deployment of Mortgage Solution that improves efficiency, accuracy, and compliance. Key Responsibilities Lead discovery sessions with client stakeholders to document current-state workflows and identify pain points Analyze and document processes within client Loan origination systems across origination, processing, underwriting, and closing Define “to-be” workflows aligned to Mortgage Solution and directed workflow model, and perform fit gap analysis Develop clear Business Requirements Documents (BRDs) , user stories, and acceptance criteria for implementation Translate operational pain points into actionable design inputs for product and engineering teams. Support UAT, pilot rollouts , and performance tracking (time-to-close, touches, exception rates). Serve as the primary liaison between client operations, delivery and Product teams. Partner with product teams to refine the platform and continuously improve delivery Qualifications 4+ years in Mortgage Loan Origination (processing/underwriting focus) for the US market. and 8+ years of overall BA experience Deep understanding of Encompass LOS (ICE Mortgage Technology) or equivalent Loan origination systems DU/LP AUS engines and related credit/income validation VOE/VOA, title, appraisal, and credit ordering workflows TRID timelines and disclosure management Experience bridging operations and technology in a consulting, business analysis, or process improvement role Strong communication, facilitation, and documentation skills. Preferred Experience in AI, workflow automation , or LOS modernization projects. Familiarity with API integrations, BPMN workflows , or intelligent document processing . Prior consulting or implementation experience with fintech or mortgage technology firms.