Padmi

Senior Executive - Partner Service Desk

Delhi NCRPosted 30 days ago
IT supportSenior
Apply at Niva Bupa Health Insurance Company Limited

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JOB PROFILE

Position

Executive

Location

Noida

Reporting Mgr. Name -

Vaibhav Laur

Department

Partner Licensing

Reporting Mgr. Designation

Deputy Manager

Offered Grade

M8

Our Purpose

At Niva Bupa, our purpose is “to give every Indian the confidence to access the best healthcare”

Our Values

  1. Commitment

  2. Innovation

  3. Empathy

  4. Collaboration

  5. Transparency

Proficiency Level

(Please Tick)

L1: - HEAD OF FUNCTION/BUSINESS (Sr. Leadership Team)

L2: - MANAGER OF MANAGER

L3: - MANAGER

L4: - INDIVIDUAL CONTRIBUTOR (Correct choice)

About Niva Bupa Health Insurance Company

N iva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years.

Niva Bupa’s growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it.

Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best workplaces in the BFSI industry.

Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. We welcome specially-abled professionals to join our team.

ESG: Supporting action to protect, restore and regenerate local environments for the benefit of our customers our people, our communities and wider society

For more Details visit our website- www.nivabupa.com

Key Roles & Responsibilities

Primary Role Description: - To On-board & providing quality servicing to Intermediary

Key Roles & Responsibilities:

Addressing and resolving requested service inquiries.

Conducting quality checks on documents submitted for intermediary on-boarding.

Responding to emails and providing quality assistance to branch offices to resolve their queries.

Creating MIS reports and dashboards as needed.

Performing additional tasks as assigned based on business needs

Key Requirements – Education & Certificates

Graduate or Above

Insurance certification is +

Key Requirements - Experience & Skills

  1. Excellent written and verbal communication skill.

  2. Team Player and Able to perform positively under pressure.

  3. Moderate knowledge of MS office (Advanced excel is positive point)

Key Functional Competencies

Functional competency

Beginner

Intermediate

Expert

Team work

Required

Communication

Required

Problem Solving

Required

NBHI Core Competencies

Behavioral Competency

Behavioral competency

Beginner

Intermediate

Expert

Commitment

Required

Empathy

Required

Collaboration

Required

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