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About the role
Location: Noida Shift: 24/7 Working Days: 5 Shift hours-10 hours of shift(rotational) One way Cab for odd hours Grade 4 Salary 5 LPA + 10% varaible Grade 5 Salary 6 LPA + 10% varaible Only Immediate Joiner Incentives and Day and Night Shift Allowances Excellent Communication skills Location Noida Location Noida 144 Experience required- Minimum 1 Year (International Technical support-voice/blended) Role Overview: The Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, researches, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime for all users. Roles & Responsibilities: Manages customer interactions & records reported issues in the ITSM Identifies issues, applies fixes, and investigates root causes using internal instructions. Provides technical guidance for identifying, prioritizing, and resolving problems by telephone and email. Screens, refers and diagnoses internal inquiries and work requests related to PC maintenance Participates in a supportive role by acting as a liaison between customers and internal departments to ensure that all on-line systems... Problems are resolved accurately and promptly. Fluency in the English language Regards; Milki Bisht Cell: +91 9151206474 E-mail: milki.bisht@nlbtech.in
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