Technical Support - L1 / L2

Senior Service Desk Associate Role Overview The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Flexibility to work shifts if required" 247 Shift One side Cab Excellent Communication only 30% hike will get +Bonus +Night Shift Max Salary Grade 4 - 4.6 LPA to Minimum 1 Year of Exp Grade 5- 5.6 LPA Max to 2 Years of Exp and Work from Office 10 hours Shifts Noida 144 July End- Batch Regards; Milki Bisht Senior HR Recruiter Cell: +91 9151206474 E-mail: milki.bisht@nlbtech.in Senior Service Desk Associate Role Overview The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Flexibility to work shifts if required" 247 Shift One side Cab Excellent Communication only 30% hike will get +Bonus +Night Shift Max Salary Grade 4 - 4.6 LPA to Minimum 1 Year of Exp Grade 5- 5.6 LPA Max to 2 Years of Exp and Work from Office 10 hours Shifts Noida 144 July End- Batch Regards; Milki Bisht Senior HR Recruiter Cell: +91 9151206474 E-mail: milki.bisht@nlbtech.in