Technical Support Executive

Our company is hiring candidates for the position of Technical Support Executive. To join our team, please review the list of responsibilities and qualifications. The Technical Support Executive is responsible for performing necessary actions in the applications based on requests received from customer support team. RESPONSIBILITIES FOR TECHNICAL SUPPORT EXECUTIVE Assist customer support team in handling customer requestsHandle customer support team phone calls and escalate to the Manager when necessary for resolutionManage client content.Coordinate with customer support team and clients team.Help manage clients online tools that operate and run their business.Prepare/enhance training manuals, videos and other content.Setup meetings or webinars and provide support to attendees, speakers, etc.Schedule and conduct online demo introducing clients tools to respective end users.Learn new products and platforms to be able to assist end users with relevant queries.Working internally with the technical team to make sure client tools and applications are functional and operational as expected.EDUCATION: A Diploma or Bachelors degree with at least 2 years of industry experience in Technical SupportEXPERIENCE: Experience and passion in technical support operations written and voice 2+ years of experience preferredProven hands-on working knowledge of technical service functionality in a call center environment preferredExperience in digital and social marketing is a plusExperience serving and supporting educational or financial services customers preferredStrong soft skills and communication skills SKILLSSelf-motivated and ability to work independently.Ability to communicate effectively (both orally and in writing).Excellent writing skills.English fluency is required (at least Upper-Intermediate level), Spanish is a plus.Strong attention to detail.Proficiency with Microsoft Office Suite and G-Suite.Ability to conduct presentations via technology: for instance, Zoom, Skype, etc.Highly professional with excellent interpersonal and organizational skills.Ability to think on your feet and respond rapidly to changing work environments and changing conditions.Experience in handling customer complaints; Conflict Resolution; Problem-solvingMultitaskingService and support experience is essentialWillingness and ability to take on ad hoc duties or other duties that may be assigned .