Open Text Admin

Key Responsibilities : Administration & Operations ▪ Administer, configure, customize and maintain the tools ensuring high availability and optimal performance. ▪ Manage and operate the entire toolset — including deployment, configuration, dashboards and integrations. ▪ Monitor tool performance, apply patches and upgrades, and handle capacity planning. ▪ Conduct regular health checks, system audits and license management. SME, Integration & Insight ▪ Act as a subject matter expert (SME) for IT Operations Tools and APM, ensuring alignment with ITIL processes — Incident, Problem, Change and CMDB. ▪ Apply integration knowledge with other tools for end-to-end observability and event correlation. ▪ Develop, customize and manage dashboards, reports and alerts to provide actionable insights to business and IT stakeholders. ▪ Support the design, architecture and expansion of monitoring solutions to cover changes in application or infrastructure. Automation, Support & Governance ▪ Automate workflows and routine administration tasks, including monitoring, using scripting (Shell, PowerShell). ▪ Provide L3 / L4 support for tools-related incidents, problems and escalations. ▪ Act as the single point of contact for tool-related escalations. ▪ Ensure compliance with security and audit requirements in tools configuration, access management and data handling. ▪ Collaborate with application, infrastructure and network teams to improve monitoring coverage, root-cause analysis and proactive issue resolution. ▪ Create and maintain knowledge base articles, SOPs and documentation for operational excellence. Required Skills & Experience : ▪ B.Tech / MCA with 5+ years of relevant IT project experience. ▪ Hands-on administration, configuration and customization of the OpenText toolset — particularly BVD, SM and APM. ▪ Experience running BVD on Kubernetes, including deployment and troubleshooting. ▪ Working knowledge of OBM, NNMi, UCMDB, Asset Manager and SiteScope. ▪ Strong grounding in ITIL processes — Incident, Problem, Change and CMDB — and how they map to tooling. ▪ Proven ability to build and customize dashboards, reports and alerting for varied stakeholder audiences. ▪ Scripting for automation in Shell and PowerShell. ▪ Tool integration experience for observability and event correlation. ▪ Experience providing L3 / L4 support and owning escalations end-to-end. Soft Skills & Working Requirement : ▪ Strong analytical and problem-solving skills. ▪ Excellent communication and stakeholder-management skills. ▪ Ability to work under pressure and handle high-priority escalations calmly. ▪ Because project SLAs (including financial measures) are monitored through these tools, the role requires high availability and on-demand support for critical issues — including outside normal working hours, and on holidays or during planned leave, should a critical issue arise. Preffered/ Good to have : ▪ Tool-specific OpenText certifications (BVD, SM, APM, OBM or NNMi). ▪ ITIL Foundation or higher certification. ▪ Exposure to Kubernetes / container platforms beyond BVD deployment. ▪ Familiarity with SIEM, ITSM or observability platforms alongside the OpenText stack. ▪ Experience supporting BFSI, government / PSU or other regulated enterprise environments. What we offer: ▪ An SME-level role with direct visibility to business and IT leadership. ▪ Exposure to a broad, enterprise-scale observability and ITSM toolset with an ISO-certified provider. ▪ Structured career progression into Tools Architecture and Service Delivery tracks. ▪ Certification and training support (OpenText, ITIL). ▪ A named, accountable delivery culture where individual ownership is recognised.