IP Technical Expert Center Specialist

As an IP Technical Expert Center Specialist, you will handle complex IP network troubleshooting, diagnose hardware and software issues, and deliver effective solutions. You will work closely with cross-functional teams to enhance product performance, support deployments, and contribute to overall network optimization for Network Infrastructure.

As an IP Technical Expert Center Specialist, you will serve as a key technical authority in diagnosing and resolving complex IP network issues. You will collaborate with cross-functional teams to lead deployments, conduct root cause analyses, and enhance product performance. This role involves mentoring team members, ensuring operational excellence, and supporting mission-critical production networks while fostering innovation and implementing industry best practices for Network Infrastructure business.

You have: Bachelor’s degree in Engineering with 7–15 years of relevant experience. Provide technical requirement inputs based on customers’ deployment experiences. Contribute inputs to the development of software/hardware build-controlled production releases. Support the creation and release of hardware/software documentation and customer notifications. Maintain technical and design knowledge for assigned products and technologies, and provide training to lower-tier support teams.

It would be nice if you also had: Familiarity with the care process (especially emergency case handling), contributing as needed to the fastest possible problem resolution. Experience with access network nodes, integrating theoretical knowledge and principles with organizational practices and precedents. Advanced network and node-level troubleshooting skills for IP routers and networks, along with in-depth technical knowledge. Specialized expertise in IP Routing, MPLS, QoS, L2, OAM, Systems, and related areas deployed in high-availability core networks.

Debugs complex product installations, product problems by applying both established procedures and creative alternatives. Writes technical application notes, field notices. Assists and advises Tier 1/2/3 network architecture and implementation teams. Performs on-site product adaptations or enhancements to installed product. Provides technical and sales support for Test and Evaluations, New Product Introductions (NPI). Maintains awareness of new products and releases through regular updates with R&D, Product Management. Coordinates upgrade programs for Tier 1 customers (including generation of MOP). Provides emergency support to customers on a global basis 24/7. Experience / interest in working in a customer support role and environment is preferred. Proven aptitude for methodical problem solving. Good communication skills. Ability to work well in a close-knit.

Some of our benefits:

Flexible and hybrid working schemes

A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)

Life insurance to all employees to provide peace of mind and financial security

Well-being programs to support your mental and physical health

Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)

Employee Growth Solutions to support your personalized career & skills development

Diverse pool of Coaches & Mentors to whom you have easy access

A learning environment which promotes personal growth and professional development - for your role and beyond

Learn about additional benefits in specific countries .