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About the role
Proven experience in customer management, onboarding, and relationship-building in technical environments. Prior experience with Long Haul and/or Metro Optical Networks required. Demonstrated ability to lead customer demonstrations, lab certifications, and early field trials. Strong escalation management skills, with a track record of resolving critical customer issues effectively. Detail-oriented with excellent problem-solving skills, applicable to complex network scenarios. Prior exposure to automation (Python, SDN, NetConf, gNMI, OpenROADM, SNMP, NMS, controller, CLI) is a plus. Practical knowledge of Ethernet, DWDM, client interfaces, SONET/SDH (not mandatory), and OTN network concepts & use cases. Knowledge of TCP/IP networking, L2/L3 routing, and switching. Experience with optical test sets such as OTDR, OSA, BERT, and optical power meters. Experience with IP L2/L3 traffic generators and analyzers such as Spirent, IXIA, or Agilent. Hands-on testing experience with ROADM, EDFA, Raman amplifiers, and coherent transponders. Prior system test, QA experience, or knowledge of the product development lifecycle is a plus. Proficiency in creating PowerPoint presentations and using Excel for customer reporting and documentation. Exceptional interpersonal, oral, and written communication skills to engage with customers and internal teams. Education Requirements: Bachelor's/master's degree in electrical/Electronic Engineering, Computer Engineering, Computer Science, Telecommunications, or a related field. At least 7+ years of experience in the job offered or related roles.
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