Source description
About the role
You Have: Bachelor’s or master’s degree with 10+ years of experience in data analytics, experience measurement, or service/experience-management insights, with demonstrated ownership of a metric, index, or scoring model end-to-end. Strong quantitative foundation — statistical methods, weighting and normalization, and the ability to design and defend a scoring methodology. Hands-on experience with data querying and data-quality validation across multiple sources. Advanced dashboarding and data-visualization skills (e.g., Power BI); experience with digital-experience and IT-service data sources strongly preferred. Proven root-cause analysis skills — translating metric movements into clear, business-relevant narratives with excellent stakeholder communication, including the ability to explain complex methodology to non-technical leadership and present in governance forums. Experience mentoring or technically guiding analysts, setting standards and reviewing others' work.
Good to Have:
Background in End User Experience, Digital Workplace, or IT service experience measurement. Familiarity with experience-monitoring concepts (digital employee experience, user sentiment, service quality) and experience working with managed-service or delivery partners and driving automation of analytical processes.
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