Sr. Technical Optical Support Engineer

A bachelor's degree in Computer Science, Engineering, or a related field is preferred. Minimum 3 years of experience in a technical support role, with a proven track record of success. Excellent problem-solving skills and the ability to think critically and creatively. Strong communication skills, both written and verbal, with the ability to explain complex concepts simply. A customer-centric approach, with a focus on delivering exceptional support and building strong relationships. Proficiency in relevant software and tools used for technical support and troubleshooting. Ability to work independently and manage multiple tasks in a fast-paced environment. Analytical mindset with a keen eye for detail, ensuring accurate issue identification and resolution. Willingness to continuously learn and adapt to new technologies and support methodologies. Flexibility to work in a 24/7 support environment, including periodic on-call duties.