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About the role
As a candidate with 8-12 years of relevant experience, a Bachelor's degree in Computer Science, Engineering, or a related field, and strong skills in TCP, MPLS, and SR Sales, you are well-suited for the role of a Technical Support Engineer focusing on Nokia IP SR/SSR products. Here is a breakdown of what you can expect in this position: Role Overview: In this role, you will be responsible for providing technical support for Nokia IP SR/SSR products, specifically models like 7750, 7210, 7250, and 7220. Your primary focus will be on troubleshooting complex technical issues related to IP networking protocols such as MPLS, TCP/IP, DNS, and DHCP. Key Responsibilities: - Serve as the main point of contact for customers, handling escalations, and providing updates - Gain expertise in troubleshooting complex technical issues using tools like Wireshark and Tcpdump - Work collaboratively with customers and cross-functional teams to resolve technical issues - Deepen your understanding of advanced networking protocols and technologies by working directly with IP products - Provide feedback to drive process improvements and enhance service delivery - Stay updated on the latest technologies, product updates, and customer roadmaps to ensure continuous learning and growth Qualifications Required: - Bachelor's degree in Computer Science, Engineering, or a related field - 8-12 years of relevant experience in technical support or a related role - Strong background in IP networking protocols (MPLS, TCP/IP, DNS, DHCP, etc.) - Knowledge of Nokia IP SR/SSR products, including models like 7750, 7210, 7250, and 7220 - Experience with network troubleshooting tools such as Wireshark and Tcpdump - Excellent communication skills, both verbal and written - Ability to work collaboratively with customers and cross-functional teams - Strong problem-solving ability with a focus on technical issues - Familiarity with cloud-based technologies and experience with technical support tools and ticketing systems (e.g., Salesforce) would be a plus This position offers you the opportunity to enhance your communication skills, gain expertise in advanced troubleshooting methods, collaborate with cross-functional teams, expand your product knowledge, contribute to process improvements, and engage in continuous learning to stay ahead in the industry. As a candidate with 8-12 years of relevant experience, a Bachelor's degree in Computer Science, Engineering, or a related field, and strong skills in TCP, MPLS, and SR Sales, you are well-suited for the role of a Technical Support Engineer focusing on Nokia IP SR/SSR products. Here is a breakdown of what you can expect in this position: Role Overview: In this role, you will be responsible for providing technical support for Nokia IP SR/SSR products, specifically models like 7750, 7210, 7250, and 7220. Your primary focus will be on troubleshooting complex technical issues related to IP networking protocols such as MPLS, TCP/IP, DNS, and DHCP. Key Responsibilities: - Serve as the main point of contact for customers, handling escalations, and providing updates - Gain expertise in troubleshooting complex technical issues using tools like Wireshark and Tcpdump - Work collaboratively with customers and cross-functional teams to resolve technical issues - Deepen your understanding of advanced networking protocols and technologies by working directly with IP products - Provide feedback to drive process improvements and enhance service delivery - Stay updated on the latest technologies, product updates, and customer roadmaps to ensure continuous learning and growth Qualifications Required: - Bachelor's degree in Computer Science, Engineering, or a related field - 8-12 years of relevant experience in technical support or a related role - Strong background in IP networking protocols (MPLS, TCP/IP, DNS, DHCP, etc.) - Knowledge of Nokia IP SR/SSR products, including models like 7750, 7210, 7250, and 7220 - Experience with network troubleshooting tools such as Wireshark and Tcpdump - Excellent communication skills, both verbal and written - Ability to work collaboratively with customers and cross-functional teams - Strong problem-solving ability with a focus on technical issues - Familiarity with cloud-based technologies and experience with technical support tools and ticketing systems (e.g., Salesforce) would be a plus This position offers you the opportunity to enhance your communication skills, gain expertise in advanced troubleshooting methods, collaborate with cross-functional teams, expand your product knowledge, contribute to process improvements, and engage in continuous learning to stay ahead in the industry.
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