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About the role
Role Overview: As a candidate for this position, you will be responsible for contributing to the network-related tasks with moderate guidance. You will have the opportunity to analyze information, propose solutions, assist in debugging, and communicate with customers for support. Your role will involve ensuring adherence to guidelines and policies while handling moderate to complex cases within SLAs. Key Responsibilities: - Troubleshoot complex network issues and ensure adherence to SLAs. - Analyze information and propose solutions for straightforward issues. - Assist in debugging, system-level tracing, and protocol flow analysis. - Support in identifying, reproducing, and characterizing defects. - Communicate with customers for moderate to complex cases. - Handle escalated cases within SLAs. - Assist in software configuration, fault management, and functional testing. - Aid senior experts in creating technical documents and guidelines. Qualifications Required: - 1-2 years of relevant experience in network-related disciplines. - Strong knowledge of protocols and products like GPON, MPLS, SDAN, and Wi-Fi 5/6. - Proficiency in remote diagnostics and on-site support. - Excellent written and spoken communication skills in English. - Familiarity with software configuration, fault management, and functional testing is a plus. - Knowledge of SQL, Linux, or programming languages (Java, Python), and familiarity with Nokia products (Lightspan, Altiplano, ISAM) would be an advantage. Role Overview: As a candidate for this position, you will be responsible for contributing to the network-related tasks with moderate guidance. You will have the opportunity to analyze information, propose solutions, assist in debugging, and communicate with customers for support. Your role will involve ensuring adherence to guidelines and policies while handling moderate to complex cases within SLAs. Key Responsibilities: - Troubleshoot complex network issues and ensure adherence to SLAs. - Analyze information and propose solutions for straightforward issues. - Assist in debugging, system-level tracing, and protocol flow analysis. - Support in identifying, reproducing, and characterizing defects. - Communicate with customers for moderate to complex cases. - Handle escalated cases within SLAs. - Assist in software configuration, fault management, and functional testing. - Aid senior experts in creating technical documents and guidelines. Qualifications Required: - 1-2 years of relevant experience in network-related disciplines. - Strong knowledge of protocols and products like GPON, MPLS, SDAN, and Wi-Fi 5/6. - Proficiency in remote diagnostics and on-site support. - Excellent written and spoken communication skills in English. - Familiarity with software configuration, fault management, and functional testing is a plus. - Knowledge of SQL, Linux, or programming languages (Java, Python), and familiarity with Nokia products (Lightspan, Altiplano, ISAM) would be an advantage.
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