Lead, Network Operations Center (Delhi Division)

Job Title: Lead, Network Operations Center Location: Remote About noon Were building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and were looking for a Lead, Network Operations Center who can help us move even faster. noons mission: Every door, every day. What you'll do: We are looking for an experienced and driven Lead, Network Operations Center (NOC), to lead our 24x7x365 NOC team at noon payments. This senior, ownership-focused role is responsible for ensuring the end-to-end operational health, reliability, and availability of our production cloud services across Azure, GCP, and Huawei Cloud environments. The NOC Lead will be the single point of accountability for the NOC function, owning incident and problem management, driving process excellence, and serving as the key bridge between NOC operations and internal stakeholders. A core part of this role is end-to-end Datadog platform ownership, including administration, configuration, governance, and continuous optimization across all relevant capabilities. The ideal candidate will bring robust experience in fintech or payments infrastructure, deep cloud monitoring expertise, proven leadership capability, and hands-on proficiency with observability tooling, particularly Datadog. Responsibilities: - Lead, mentor, and manage a team of NOC Specialists on a rotational 24x7x365 schedule, ensuring consistent coverage across weekends and public holidays. - Act as the accountable owner for NOC operations, including shift handovers, escalation paths, performance reviews, and team training. - Define, document, and enforce standard operating procedures (SOPs) for monitoring, alerting, escalation, and incident communication. - Manage NOC staffing, shift planning, onboarding, training, performance management, and care .