Head of IT Service Center - APAC (Chennai)

As the Head of IT Leadership & Governance at our company, you will be responsible for overseeing the India IT Service Center and providing leadership to regional IT teams across APAC. Your main duties will include defining and maintaining service center operating models, processes, performance KPIs, and governance structures. You will ensure compliance with global IT standards, cybersecurity policies, and regulatory requirements, acting as the primary escalation point for India and APAC IT operations. Key Responsibilities: - Lead the India IT Service Center with full people leadership responsibility - Provide functional leadership to regional IT teams across APAC - Define and maintain service center operating models, processes, performance KPIs, and governance structures - Ensure compliance with global IT standards, cybersecurity policies, and regulatory requirements - Act as the primary escalation point for India and APAC IT operations Qualifications Required: - Bachelors or masters degree in computer science, Information Systems, or related technical field - Certifications in ITIL, PMP/Prince2, Scrum, or equivalent frameworks - 10 years of IT leadership experience in multinational environments Additionally, you will be responsible for operating the India IT Service Center as a global delivery hub, ensuring alignment with global IT frameworks, architectures, and service models. You will oversee IT service delivery and operational performance across India, Australia, China, and other APAC markets, maintaining consistent SLA/OLA achievement and service continuity within the region. In terms of vendor and partner ecosystem management, you will be managing strategic technology partners in areas such as Artificial Intelligence, infrastructure operations, cloud services, and software development. You will also lead the regional implementation of global IT programs and services, driving digitalization and automation initiatives within APAC. Furthermore, you will manage regional and India Service Center budgets, cost allocation, forecasting, and optimization. You will own workforce planning and hiring for the India Service Center, driving talent development, retention, and succession planning. Security, risk, and compliance will also fall under your responsibilities, ensuring adherence to global cybersecurity controls and local regulatory requirements. This role requires an executive level of experience and expertise in strategic and operational leadership, global stakeholder management, vendor negotiation and governance, service delivery excellence, and strong communication across cultures. Travel within APAC and to global corporate locations may be required based on business needs. As the Head of IT Leadership & Governance at our company, you will be responsible for overseeing the India IT Service Center and providing leadership to regional IT teams across APAC. Your main duties will include defining and maintaining service center operating models, processes, performance KPIs, and governance structures. You will ensure compliance with global IT standards, cybersecurity policies, and regulatory requirements, acting as the primary escalation point for India and APAC IT operations. Key Responsibilities: - Lead the India IT Service Center with full people leadership responsibility - Provide functional leadership to regional IT teams across APAC - Define and maintain service center operating models, processes, performance KPIs, and governance structures - Ensure compliance with global IT standards, cybersecurity policies, and regulatory requirements - Act as the primary escalation point for India and APAC IT operations Qualifications Required: - Bachelors or masters degree in computer science, Information Systems, or related technical field - Certifications in ITIL, PMP/Prince2, Scrum, or equivalent frameworks - 10 years of IT leadership experience in multinational environments Additionally, you will be responsible for operating the India IT Service Center as a global delivery hub, ensuring alignment with global IT frameworks, architectures, and service models. You will oversee IT service delivery and operational performance across India, Australia, China, and other APAC markets, maintaining consistent SLA/OLA achievement and service continuity within the region. In terms of vendor and partner ecosystem management, you will be managing strategic technology partners in areas such as Artificial Intelligence, infrastructure operations, cloud services, and software development. You will also lead the regional implementation of global IT programs and services, driving digitalization and automation initiatives within APAC. Furthermore, you will manage regional and India Service Center budgets, cost allocation, forecasting, and optimization. You will own workforce planning and hiring for the India Service Center, driving talent development, retention, and succession planning. Security, risk, and compliance wi