Senior Automation Engineer - Observability Platforms

Senior Lead, Automation Observability Platforms About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the worlds most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the worlds most sophisticated clients using leading technology and exceptional service. Position : Senior Lead, Automation Observability Platforms Role Overview We are seeking a highly motivated Senior Automation Engineer to drive automation, self-service, and platform engineering initiatives across the enterprise Observability ecosystem. This is a hands-on Individual Contributor role responsible for designing, developing, and implementing automation solutions that improve the scalability, reliability, and operational efficiency of observability platforms including Dynatrace, SCOM, OpenTelemetry, ServiceNow ITOM Event Management and associated monitoring technologies . The ideal candidate will possess a strong software engineering and automation mindset with experience in platform integrations, Infrastructure as Code (IaC), API-driven solutions, DevOps practices, and observability automation. The role will focus on eliminating manual effort, accelerating onboarding, improving monitoring consistency, and enabling Observability-as-Code across the enterprise. This aligns with the reference document's emphasis on automation, API-driven onboarding, observability-as-code, CI/CD integration, and scalable monitoring practices. Key Responsibilities Automation Engineering Design, develop, and maintain automation solutions for enterprise observability platforms. Build self-service capabilities for application onboarding, monitoring configuration, dashboard provisioning, and alert setup. Develop reusable automation frameworks and workflows to standardize monitoring deployment across applications and infrastructure. Drive adoption of Observability-as-Code practices across Dynatrace, SCOM, and ServiceNow ITOM & Event Management. Create automated provisioning and configuration solutions using APIs, infrastructure-as-code, and configuration management tools. Platform Integration & Engineering Develop integrations between Dynatrace, SCOM, ServiceNow, CMDB, Azure DevOps, GitHub, cloud platforms, and enterprise tooling. Build automated event enrichment, correlation, routing, and remediation workflows. Design automation for monitoring onboarding, tagging, management zone creation, alert creation, and dashboard generation. Automate health checks, compliance validations, monitoring coverage assessments, and operational reporting. Support platform modernization initiatives through API-first engineering approaches. DevOps & CI/CD Integrate observability automation into CI/CD pipelines. Develop deployment pipelines for monitoring configurations, dashboards, synthetic monitors, and alerting policies. Implement version control and code promotion strategies for monitoring assets. Support GitHub Actions, Azure DevOps Pipelines, and other automation platforms. AI & Advanced Automation Develop automation leveraging Dynatrace Davis AI and ServiceNow capabilities. Create automated incident enrichment and response workflows. Implement automated root cause data collection and operational insights generation. Support AI-assisted observability and predictive monitoring initiatives. Operational Excellence Identify manual operational activities suitable for automation. Improve platform scalability through engineering-driven solutions. Reduce onboarding effort and operational overhead through automation. Contribute to enterprise standards, coding frameworks, documentation, and automation governance. Create reusable runbooks and knowledge assets to improve operational consistency. Required Technical Skills Observability Platforms Strong hands-on experience with: Dynatrace APIs, Configuration API, Metrics API, Environment API Dynatrace OneAgent deployment automation Dynatrace dashboard and alert automation ServiceNow Event Management integrations Microsoft SCOM administration and automation OpenTelemetry concepts and telemetry pipelines Programming & Scripting Advanced proficiency in: Python PowerShell Shell/Bash scripting REST APIs JSON/XML/YAML Infrastructure as Code & Automation Experience with: Terraform Ansible GitHub Actions Azure DevOps Pipelines CI/CD automation frameworks Development & Integration API development and integration expertise Webhook-based integrations Source control management (Git/GitHub) ServiceNow REST/SOAP .