Sr. Lead Cloud Operations Control Business Partner

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. Position : Sr. Lead Cloud Operations Control Business Partner Location : Pune About The Role We are seeking a Sr. Lead Cloud Operations Control Business Partner to lead governance, control effectiveness, and operational alignment across enterprise cloud platforms. This role acts as a strategic bridge between Cloud Engineering, Cloud Operations, VM Operations, and Risk/Control functions, ensuring that cloud services are delivered in a secure, compliant, and auditready manner. The position is critical in driving control maturity, vulnerability governance, ITSM alignment, and operational transparency, while enabling teams to operate efficiently at scale. Key Responsibilities Cloud Governance & Control Oversight Define and drive control frameworks across cloud operations, ensuring alignment with enterprise security, risk, and compliance standards.Partner with Cloud Engineering and Operations teams to ensure secure, standardized, and auditable processes across cloud environments.Ensure adherence to policies covering ITSM, vulnerability management, access control, and platform governance. Vulnerability & Risk Management Drive enterpriselevel governance for VUL/VIT/CVIT tracking, ownership alignment, and SLA adherence.Partner with VM Operations and application teams to improve routing accuracy, TLA ownership, and remediation accountability.Establish processes to reduce catchall assignments and improve operational ownership clarity.Provide executive visibility into risk posture, SLAs, and remediation progress. Operational Controls & ITSM Alignment Ensure cloud operations align with ITSM processes, including incident, change, request, and problem management.Govern adherence to change management workflows, risk approvals, and audit traceability.Collaborate with operations teams to ensure consistent execution, validation, and postimplementation controls. Process Optimization & Automation Identify gaps in current workflows and drive process standardization and automation across cloud operations.Build scalable mechanisms to improve:Ownership identificationControl enforcementCompliance trackingPartner with engineering teams to enable datadriven insights and dashboards for operational and risk visibility. Stakeholder Partnership & Leadership Act as a trusted advisor to Cloud, Risk, and Governance leadership on operational controls and compliance posture.Collaborate with:Infrastructure Control GovernanceCloud Foundation Team (CFT)VM OperationsEMS/GitHub teamsApplication TLAsDrive alignment across global teams to ensure consistent operating models and accountability. Audit, Compliance & Reporting Lead cloud readiness for internal and external audits.Ensure availability of control evidence, operational logs, and audit artefacts.Define and report KPIs/KRIs for:Vulnerability remediationCompliance adherenceOperational performanceProvide executivelevel reporting on risk, controls, and remediation status. Continuous Improvement & Capability Building Drive initiatives to improve operational maturity and selfservice adoption across application teams.Mentor teams on best practices for governance, compliance, and operational ownership.Promote a culture of accountability, automation, and continuous improvement. Required Skills & Experience Core Expertise Strong experience in Cloud Operations, Governance, or Control Functions with 12+ years of total experience.Deep understanding of:ITSM processes (Incident, Change, Problem, Request)Cloud platforms (Azure preferred; AWS/GCP optional)Vulnerability & risk management frameworksExperience working with enterprise-scale cloud environments Technical & Functional Skills Knowledge of:Cloud security, compliance, and governance frameworksAutomation and workflow orchestrationObservability, monitoring, and operational reportingFamiliarity with:Terraform / IaC concepts (preferred)ServiceNow or equivalent ITSM toolsCI/CD and DevOps operating models Leadership & Soft Skills Strong stakeholder management across engineering, operations, and risk teamsAbility to influence without authority and drive cross-functional alignmentExcellent communication skills with experience delivering executive-level updatesStrategic thinking Ab