Sr Principal - ServiceNow Product Owner

About the Role Lead the end-to-end product management of the ServiceNow platform at Northern Trust Define and execute a strategic vision and roadmap through a federated operating model across business, technology, and risk stakeholders Drive the implementation, governance, optimization, and expansion of ServiceNow modules, including ITSM, ITOM, IRM/GRC, SecOps, HRSD, CSM, and AI-enabled capabilities Ensure the platform delivers business value, operational efficiency, regulatory compliance, and cost optimization Key Responsibilities Product Strategy Vision Define and own the ServiceNow platform vision, strategy, and multi-year roadmap Translate enterprise priorities into a cohesive product strategy across modules and domains Lead a federated roadmap planning process across business units, ensuring alignment and prioritization Drive adoption of platform-first and automation-first principles Platform Governance Delivery Establish and enforce platform governance models (design authority, standards, data models, and architecture guardrails) Ensure consistent implementation of best practices, reusable components, and scalable design Oversee delivery of strategic programs across ServiceNow Modules in a federated partnership with assigned Capability Level Product Owners Partner with engineering and operations teams to ensure resiliency, scalability, and performance AI Intelligent Automation Strategy Define and execute roadmap for AI/GenAI capabilities within ServiceNow (e.g., virtual agents, predictive intelligence, Now Assist) Identify high-impact use cases for: Automation of service operations Predictive incident/problem management Intelligent workflows and self-healing systems Establish governance for AI adoption, model transparency, and responsible AI usage Measure and track AI-driven outcomes (deflection rates, automation %, MTTR reduction) Vendor Ecosystem Management Own strategic relationship with ServiceNow and implementation partners Drive vendor performance through: Quarterly business reviews (QBRs) Value realization and KPI tracking Innovation alignment and roadmap influence Evaluate and onboard ecosystem tools and integrations to extend platform capabilities Financial Cost Management Manage platform TCO (Total Cost of Ownership) including licensing, infrastructure, and operational costs Develop and execute cost optimization strategies Drive transparency through chargeback/showback models Ensure optimal utilization of ServiceNow licenses and features Data Management Insights Define and govern ServiceNow data strategy , including: CMDB maturity and accuracy Data quality frameworks Data ownership and stewardship Enable data-driven decision making through dashboards, reporting, and analytics Integrate ServiceNow data with enterprise data platforms (e.g., data lake, analytics tools) Stakeholder Federated Engagement Act as the single point of accountability for platform outcomes Partner with: Business stakeholders IT operations and engineering Risk, compliance, and audit teams Facilitate alignment across a federated model with distributed ownership Drive change management, adoption, and user experience improvement Key Deliverables Enterprise ServiceNow strategy and roadmap AI adoption roadmap and value realization metrics Platform governance framework and standards Cost optimization plan and financial model Data governance maturity roadmap Vendor performance and innovation roadmap Required Qualifications 10+ years of experience in product management, ITSM/platform engineering, or enterprise platforms 5+ years of deep ServiceNow platform experience across multiple modules Proven experience in large-scale ServiceNow implementations in financial services or regulated environments Strong understanding of: ITIL / ITSM frameworks Enterprise architecture principles Risk and compliance requirements (SOX, audit, etc.) Experience managing federated product models and cross-functional stakeholders Preferred Qualifications ServiceNow certifications (e.g., CSA, CIS ITSM/ITOM/IRM, Certified Product Owner ) Experience with AI/ML or GenAI capabilities within ServiceNow or similar platforms Exposure to cloud platforms, data platforms, and automation frameworks Experience driving platform standardization and consolidation initiatives Key Competencies Strategic thinking with strong execution focus Stakeholder influence and executive communication Data-driven decision making Vendor negotiation and partnership management Strong governance and risk mindset Continuous improvement and innovation orientation Success Metrics Platform adoption and user satisfaction Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.