Senior Analyst - Agentforce

Job Description Summary #LI-Onsite

Location: Hyderabad, India

We are looking for a Senior Analyst - Salesforce Agentforce to design, build, and support AI-powered agents on the Salesforce platform. The role will primarily focus on Agentforce agent configuration, prompt building, Salesforce development, and Apex-based customizations.

The ideal candidate should have hands-on experience with Salesforce development, strong understanding of Apex, and practical exposure to building or configuring AI agents using Salesforce Agentforce, Einstein AI, and prompt engineering concepts.

Job Description Key Responsibilities Design, configure, and maintain Salesforce Agentforce agents

Configure agents using Agentforce Builder including topics, actions, instructions, and escalation paths

Understanding of different LLMs, tools calling and basic functions

Build and manage agent topics, actions, instructions, and guardrails

Build custom Agentforce actions using Salesforce Flow, Apex, and external APIs

Create and optimize prompts for agent responses and business workflows

Create and maintain prompts using Salesforce Prompt Builder

Develop custom Salesforce functionality using Apex, SOQL, and Lightning Web Components

Build and expose business logic through Apex classes, triggers, and REST APIs

Integrate Agentforce agents with Salesforce data, flows, Apex actions, and external systems

Ground agent responses using Salesforce data, knowledge articles, Data Cloud, or approved business sources

Configure and support Einstein AI features within Salesforce

Work with business teams to understand use cases and convert them into agent capabilities

Work with admins, developers, and business users to convert business processes into agent-driven workflows

Build integrations using REST APIs, Platform Events, Named Credentials, and External Services

Support testing, debugging, deployment, and monitoring of Salesforce and Agentforce solutions

Test agent responses for accuracy, relevance, compliance, and business alignment

Monitor agent performance, conversation quality, and error patterns

Implement secure agent access using Salesforce permissions, sharing rules, field-level security, and data access controls

Follow Salesforce security best practices including profiles, permission sets, sharing rules, and data access controls

Document agent configurations, prompts, Apex logic, and integration designs

Essential Requirements 4+ years of experience in Salesforce development

Certifications Mandatory: Salesforce Certified Agentforce Specialist

Experience in building and deploying enterprise grade Agentforce agents

Hands-on experience with Apex, SOQL and triggers

Experience with Lightning Web Components

Experience with Salesforce Flow, especially auto-launched flows used for automation and agent actions

Hands-on experience with Salesforce Agentforce or Einstein Copilot

Exposure to Salesforce Agentforce, Einstein Copilot, or Salesforce AI features

Experience with Salesforce Prompt Builder or prompt engineering concepts

Ability to configure Agentforce topics, actions, instructions, and grounding

Experience creating Invocable Apex methods and Apex actions for Flow or Agentforce

Experience integrating Salesforce with external systems using REST APIs

Experience with Named Credentials, connected apps, and secure API callouts

Good understanding of Salesforce security, including permission sets, sharing rules, and field-level security

Experience with deployment tools such as Salesforce CLI, change sets or DevOps pipelines

Strong debugging, problem-solving, and communication skills

Skills Desired

• Advertising Campaigns, Alteryx, Analytical Thinking, Brand Awareness, Business Networking, Curiosity, Digital Marketing, Marketing Communications, Marketing Plans, Marketing Strategy, Media Campaigns, Process Documentation, Statistical Analysis, Strategic Marketing