Source description
About the role
Responding to client support queries.
Providing support in person, over the phone, or via remote access.
Diagnosing issues with computer software, peripherals, and hardware.
Running software diagnostic tools and physically inspecting hardware systems.
Talking to clients through basic problem-solving processes.
Providing basic computer training.
Installing and upgrading hardware and software systems.
Writing training manuals.
Following up with clients.
Completing support tickets.
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