Source description
About the role
Must have Skills : PowerEdge Rack/Tower Experience, RHEL and Ubuntu OS, Experience working in a larger server environment Nice to have Skills : PowerEdge XE server experience
Detailed Project Tasks : • Support day to day data center activities • Proactively walk the data center through the day, watching/alerting customer of amber lights, "hot" doors etc. • Escort dispatched field engineers (when applicable) • LOIS parts management • Maintain documentation of the environment: serial numbers, elevations, runbooks, etc. • Coordinate with customer for any maintenance activities: power maintenance, cooling maintenance, containment wall maintenance, etc. • This includes coordinating with non Dell support teams on the customer’s behalf to help drive issue resolution. • Performs BIOS lifecycle management, adding users, patching • Triage with Dell support for scheduling FSE break/fix activities • Works at the direction of the customer team to update versions as needed • Resource must be onsite 5 days - there are no exceptions
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