Senior IT Support Engineer

We are seeking a highly skilled and proactive Senior IT Support Engineer to join our team. In this role, you will be responsible for supporting, maintaining, and scaling our IT infrastructure and end-user environments. You will handle advanced troubleshooting, manage our cloud and SaaS ecosystems, ensure robust security compliance, and help drive operational efficiency through modern automation and AI-enabled workflows. If you are a tech-savvy problem solver who thrives in a fast-paced environment and enjoys working with cutting-edge tools, we want to hear from you! Responsibilities: User and Endpoint Support: Manage, maintain, and support MacOS and Windows environments. Handle Tier 2 and Tier 3 helpdesk tickets and complex technical escalations with a strong focus on remote support.SaaS and Identity Management: Oversee multiple SaaS platforms across the organisation. Drive efficient user management, including streamlined onboarding, offboarding, and identity lifecycle processes.Infrastructure and Cloud Management: Configure, maintain, and troubleshoot network infrastructure. Provide practical AWS administration, support, and cloud infrastructure management to ensure high system availability.Security and Compliance: Implement and maintain IT security best practices. Monitor security tools (e. g., CrowdStrike), manage Firewalls, handle Access Management, and oversee Device Endpoint Management (MDM).Audits and Governance: Actively support the team with asset audits, access audits, and SOC2 compliance requirements.Automation and Innovation: Assist with system automation and implement AI-enabled operational workflows to streamline IT processes.Collaboration: Provide exceptional technical support to internal teams and external partners, ensuring seamless day-to-day operations. Requirements: Experience: Minimum of 3+ years of proven experience in IT Support/Operations, Infrastructure Support, or a similar role.Platform and User Admin: Demonstrated experience managing multiple SaaS platforms and administering efficient user lifecycles (provisioning, de-provisioning, and access control).OS Expertise: Hands-on experience with advanced Mac and Windows administration.Core Technical Skills: Strong understanding of software lifecycle, security principles, and cloud infrastructure.Cloud and Tools: Practical experience with AWS, GCP administration and security tools.Modern Workflow: Familiarity with AI tools and modern automation platforms to optimise IT workflows.Soft Skills: Strong analytical, incident-handling, and troubleshooting skills.Communication: Exceptional spoken and written English communication skills (essential for collaborating with global teams and partners). Preferred Attributes: Self-motivated, detail-oriented, and capable of working with minimal supervision.Proven ability to manage multiple priorities and tight deadlines in a fast-paced environment.A continuous learner mindset, eager to adapt to new technologies and security standards. We are seeking a highly skilled and proactive Senior IT Support Engineer to join our team. In this role, you will be responsible for supporting, maintaining, and scaling our IT infrastructure and end-user environments. You will handle advanced troubleshooting, manage our cloud and SaaS ecosystems, ensure robust security compliance, and help drive operational efficiency through modern automation and AI-enabled workflows. If you are a tech-savvy problem solver who thrives in a fast-paced environment and enjoys working with cutting-edge tools, we want to hear from you! Responsibilities: User and Endpoint Support: Manage, maintain, and support MacOS and Windows environments. Handle Tier 2 and Tier 3 helpdesk tickets and complex technical escalations with a strong focus on remote support.SaaS and Identity Management: Oversee multiple SaaS platforms across the organisation. Drive efficient user management, including streamlined onboarding, offboarding, and identity lifecycle processes.Infrastructure and Cloud Management: Configure, maintain, and troubleshoot network infrastructure. Provide practical AWS administration, support, and cloud infrastructure management to ensure high system availability.Security and Compliance: Implement and maintain IT security best practices. Monitor security tools (e. g., CrowdStrike), manage Firewalls, handle Access Management, and oversee Device Endpoint Management (MDM).Audits and Governance: Actively support the team with asset audits, access audits, and SOC2 compliance requirements.Automation and Innovation: Assist with system automation and implement AI-enabled operational workflows to streamline IT processes.Collaboration: Provide exceptional technical support to internal teams and external partners, ensuring seamless day-to-day operations. Requirements: Experience: Minimum of 3+ years of proven experience in IT Support/Operations, Infrastructure Support, or a similar role.Platform and User Admin: Demonstrated experi